People Analytics: How Social Sensing Technology Will Transform Business and What It Tells Us about the Future of Work

( 1 )

Overview

Discover powerful hidden social "levers" and networks within your company… then, use that knowledge to make slight "tweaks" that dramatically improve both business performance and employee fulfillment! In People Analytics, MIT Media Lab innovator Ben Waber shows how sensors and analytics can give you an unprecedented understanding of how your people work and collaborate, and actionable insights for building a more effective, productive, and positive organization. Through ...

See more details below
Hardcover
$38.79
BN.com price
(Save 3%)$39.99 List Price

Pick Up In Store

Reserve and pick up in 60 minutes at your local store

Other sellers (Hardcover)
  • All (11) from $26.71   
  • New (9) from $26.71   
  • Used (2) from $38.78   
People Analytics: How Social Sensing Technology Will Transform Business and What It Tells Us about the Future of Work

Available on NOOK devices and apps  
  • NOOK Devices
  • Samsung Galaxy Tab 4 NOOK 7.0
  • Samsung Galaxy Tab 4 NOOK 10.1
  • NOOK HD Tablet
  • NOOK HD+ Tablet
  • NOOK eReaders
  • NOOK Color
  • NOOK Tablet
  • Tablet/Phone
  • NOOK for Windows 8 Tablet
  • NOOK for iOS
  • NOOK for Android
  • NOOK Kids for iPad
  • PC/Mac
  • NOOK for Windows 8
  • NOOK for PC
  • NOOK for Mac

Want a NOOK? Explore Now

NOOK Book (eBook)
$34.49
BN.com price
(Save 13%)$39.99 List Price

Overview

Discover powerful hidden social "levers" and networks within your company… then, use that knowledge to make slight "tweaks" that dramatically improve both business performance and employee fulfillment! In People Analytics, MIT Media Lab innovator Ben Waber shows how sensors and analytics can give you an unprecedented understanding of how your people work and collaborate, and actionable insights for building a more effective, productive, and positive organization. Through cutting-edge case studies, Waber shows how:

  • Changing the way call center employees spent their breaks increased performance by 25% while significantly reducing stress
  • Quantifying the failure of marketing and customer service to communicate led to a more cohesive and profitable organization
  • Tweaking the balance of in-person and electronic communication can enhance the value of both
  • Sensor data can help you discover who your internal experts really are
  • Identifying employees involved in "creative" behaviors can help you promote innovation throughout your business
  • Sensors and simulations can help you optimize your sick-day policies
  • Measuring informal interactions can improve the chances that a merger, acquisition, or "mega-project" will succeed

Drawing on his cutting-edge work at MIT and Harvard, Waber addresses crucial issues ranging from technology to privacy, revealing what will be possible in a few years, and what you can achieve right now. In bringing the power of analytics to organizational development, he offers immense new opportunities to everyone with responsibility for workplace performance.

Read More Show Less

Product Details

  • ISBN-13: 9780133158311
  • Publisher: FT Press
  • Publication date: 5/15/2013
  • Edition number: 1
  • Pages: 219
  • Sales rank: 796,150
  • Product dimensions: 5.90 (w) x 8.90 (h) x 0.70 (d)

Meet the Author

Ben Waber is President and CEO of Sociometric Solutions, a management services firm that uses social sensing technology. He is also a visiting scientist at the MIT Media Lab, where he received his Ph.D. He was previously Senior Researcher at Harvard Business School.

Waber’s work has been featured in Wired, the New York Times, on NPR, and he has given invited talks at Google, EMC, and Samsung. His research was selected for the Harvard Business Review ’s List of Breakthrough Ideas and the Technology Review’s Top 10 Emerging Technologies.

Read More Show Less

Table of Contents

Preface xix
Chapter 1 Sensible Organizations: Sensors, Big Data, and Quantifying the Unquantifiable 1
Telescopes, Microscopes, and “Socioscopes” 4
Unbiased? 6
Digital Breadcrumbs 7
“Socioscope” 8
Enter the Badge 14
Big Data = Big Brother? 17
Trust and Transparency 20

Chapter 2 Evolution, History, and Social Behavior: Our Wandering Road to the Modern Corporation 21
Back to the Future 22
In the Shadow of Man 22
You Say “Groups,” I Say “Organizations” 26
Individual < Tribe < City-State 28
Do as the Romans Do 30
Talkin’ ‘Bout a Revolution 31
New Information, New Communication 35
The Organization of Today 37
(In)formal Processes 39
Informally Important 48
The Social Network 50
Organizing the Path Ahead 55

Chapter 3 The Water Cooler Effect: Why a Friendly Chat Is the Most Important Part of the Work Day 57
Talk Your Ear Off 58
Cohesion versus Diversity 59
Blue-Collar versus White-Collar Water Coolers 70
Banking on Change 71
Peanut Butter Jelly Time 74
Break Value 77

Chapter 4 The Death of Distance? Measuring the Power of Proximity 89
So, Should I Stay at Home and Work in My Pajamas? 92
Co-Located Offices: The Gold Standard? 96
More Than a Tape Measure 100
Distance Makes the Heart Grow Fonder? 102
Long Table, Short Table 104
So, Where Should I Sit? 106

Chapter 5 I’m the Expert: Why Connections Are More Important Than Test Scores 109
The (Electric) General 114
The IT Firm Study 115
IT Firm Study Results 116
Expert Puzzle 117
Being an Expert Expert 118

Chapter 6 You Look Like the Creative Type: The Importance of a Diverse Network 123
Cartoon Wars 125
Lessons from South Park: The Roots of Creativity 130

Chapter 7 Tough It Out versus Stay at Home: Modeling Disease Spread Through Face-to-Face Conversations 137
Corporate Epidemiology 140

Chapter 8 Why We Waste $1,200,000,000,000 a Year: Mergers and Acquisitions, Corporate Culture, and Communication 151
I’ll Call, and Raise 152
Fixing the Problem 155

Chapter 9 Attach Bolt “A” to Plank “Q”: Matching Formal Dependencies with Informal Networks 161
Big Projects, Big Problems 164
Congruence, Distance, and Software 169
Don’t Fall into the Gap 171
Keeping in Contact 174

Chapter 10 The Future of Organizations: How People Analytics Will Transform Work 177
Badges, Badges Everywhere? 179
Moving Toward the People Analytics System 181
Augmented Social Reality 188
All Around the World 189
The Next Big Thing 192

Chapter 11 Where We Go from Here: Face-to-Face Interaction, New Collaboration Tools, and Going Back to the Future 193
Back to the Future 2 200

Endnotes 203
Index 207

Read More Show Less

Customer Reviews

Average Rating 3
( 1 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(1)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously
Sort by: Showing 1 Customer Reviews
  • Anonymous

    Posted July 26, 2013

    No text was provided for this review.

Sort by: Showing 1 Customer Reviews

If you find inappropriate content, please report it to Barnes & Noble
Why is this product inappropriate?
Comments (optional)