People, Communication, & Organisations

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Overview

This new edition of Des Evans' text concentrates on helping students acquire practical and effective communication skills as well as a thorough understanding of the application of IT in the electronic office. It also examines organisations at work and methods for improving their effectiveness

motivating people at work

techniques and tools of business administration and the development of interpersonal skills.

This book has been written to meet the needs of BTEC National students, and provides full coverage of the double core units "People in Organisations 1 and 2", combining the skills...

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More About This Book

Overview

This new edition of Des Evans' text concentrates on helping students acquire practical and effective communication skills as well as a thorough understanding of the application of IT in the electronic office. It also examines organisations at work and methods for improving their effectiveness

motivating people at work

techniques and tools of business administration and the development of interpersonal skills.

This book has been written to meet the needs of BTEC National students, and provides full coverage of the double core units "People in Organisations 1 and 2", combining the skills of communication in a business context with administration and information technology applications.

Each major area of study includes information, interspersed with practical self assessment activities and illustrations, models and diagrams. Topics are followed by "build-up" tasks, case studies and active learning assignments as well as new work experience and simulation activities. Extra chapters are included on writing persuasive copy (adverts, press releases, brochures etc). Commercial challenges in organisation - handling stress and managing change, are also feautured.

Product Details

  • ISBN-13: 9780273032694
  • Publisher: Trans-Atlantic Publications, Incorporated
  • Publication date: 12/28/1990
  • Edition description: REV
  • Edition number: 2
  • Pages: 360

Table of Contents

Part 1 How to study effectively:
Organising your time
organising your study environment
designing your own study location
organising your notes and handouts
using study materials effectively. Part 2 The communication process:
Overview
introduction
theory and process
routes of communication
management and communication systems
the media of communication
advantages and disvantages of principal communications media. Part 3 Organisations - their structures and functions:
Overview
introduction
organisational structures
organisational functions
the functions of people in organisations
key people in organisations. Part 4 Working in organisations:
Overview
"start right, stay right"
towards a personal code of ethics
self-starting skills
groups in organisations
working as an effective group member
relationships at work
conflicts
styles of communication. Part 5 Information technology - hardware and systems:
Overview
introduction - defining information technology
living with IT
IT and office equipment systems
short glossary of computer terms
interconnectivity - fax, telex and viewdata systems. Part 6 Business letters:
Overview
introduction
format
paper and envelopes
styles of address
handling people's letters and qualifications
letters with personal
private and confidential and confidential status. Part 7 Internal documents:
Overview
the memorandum
memorandum and style
designing an effective notice
the report
types of report
the impact of word processing and laser printing on report productionand display. Part 8 Oral and non-verbal communication:
Overview
introduction
non-verbal communication
the building bricks of oral communication
checklist of speaking and listening skills
oral communication assignments
non-verbal communication. Part 9 Persuasive communication:
overview
persuasion - a legitimate communication tool
the languages of persuasive communication
application of persuasive communication
tips on how to construct an effective display advertisement or leaflet
persuasive communication and selling. Part 10 Working in organisations 2 - managing, leading, evaluating:
Overview
towards a definition of management
milestones in management thinking
current thinking on management and leadership styles
major leadership traits and characteristics. Part 11 Information technology 2 - software and applications:
Overview
the applications overview
documents and data processing
major software applications in user departments
software applications and the individual user. Part 12 Meeting, conferences and presentations:
Introduction
different types of meeting
formal structures and procedures
the participants
written documentation
terminology of meetings. Part 13 Aspects of personnel:
Overview
the job application process
major services of a personnel department
contents of a contract of employment
summary of main points
activities and assignments.

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