People Smarts - Behavioral Profiles, People Smarts Book / Edition 1

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This exciting line of learning tools helps you improvecommunication in any group or organization. Every individual has aunique personality, but many behaviors can be understood within asystematic, predictable framework. The People Smarts packagewill train participants to identify colleagues' behavioral patternsso they can work in harmony. This simple, easy-to-understand methodhelps you:

  • get results from interactions with colleagues
  • express your wants and needs clearly — and recognize the needsof others
  • improve collaborative efforts by learning to adapt to others'styles
  • understand your co-workers, bosses, and subordinates through asystematic, effective method anyone can learn.

The Self- and Observer Assessments help youremployees define their own styles. The Self-Assessmentdetermines how a person believes he/she interacts with others. TheObserver Assessment provides a picture of how othersperceive an individual's interactions. Used together, theseinstruments provide valuable information for personal growth.Participants can recognize differences between the way they thinkthey are perceived and the way they are actually perceived byothers. This evaluation provides tangible goals for improvingversatility and enhancing relationships.

Use the Scoring Matrix with the Self-Assessment,the Observer Assessment, or both to get a visualrepresentation of individuals' styles. The Scoring Matrixincludes comprehensive descriptions of styles and substyles, plusadvice for achieving balance. The Reminder Card is aninstant reference to the four behavioral styles identified in theprogram, with guides to recognizing and dealing with each.

The Participant Workbook focuses on application of thePeople Smarts principles. Participants learn how to useverbal and visual clues to identify another person's style andadapt their own behavior to make relationships more successful.This workbook is also a great self-study tool.

Filled with humorous examples that teach valuable principles,the People Smarts book introduces the simple but powerfulbusiness relationship concept on which the People Smartsprogram is based: treat other people the way they want to betreated.

Streamline your preparation and save! Purchase oneParticipant's Package for each participant in your programand get everything you need to improve communication today!

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Product Details

  • ISBN-13: 9780883904213
  • Publisher: Wiley
  • Publication date: 7/28/1994
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 224
  • Sales rank: 821,600
  • Product dimensions: 6.32 (w) x 9.31 (h) x 0.80 (d)

Meet the Author

TONY ALESSANDRA, Ph.D., C.P.A.E., has been recognized by Meetings& Conventions as "one of America's most electrifying speakers."His energetic speaking style, combined with his knowledge,experience, and education, captivates audiences nationwide. He hasauthored 12 books and has been featured in several award-winningaudio and video training programs.

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Table of Contents


1. Bending the Golden Rule.

2. I Know Who You Are, but What Am I?

3. Recognizing Verbal, Vocal, and Visual Clues.

4. How Will You Know One When You Meet One at the Office?

5. Creating Personal Power Through Behavioral Adaptability.

6. Improving Flexibility and Versatility.

7. On the Job: Problem Solving in the Workplace.

8. Leadership Styles.

9. Selling and Servicing With Style!

10. Wrapping It All Up.


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