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Today's constantly changing work environment is fraught with job uncertainty, frequent mergers and acquisitions, and a general breakdown of trust between employer and employee. More than ever, it is critical for managers to proactively shift away from devaluing employees as marginal capital to empowering them as human capital. Perceived organizational support-employees' perception of how much an organization values their contribution and cares about their well-being-mutually benefits employees and organizations and is integral to sustainable employer-employee relationships.
Using organizational support theory and evidence gathered from hundreds of studies, Eisenberger and Stinglhamber demonstrate how perceived organizational support affects employees' well-being, the positivity of their orientation toward the organization and work, and behavioral outcomes favorable to the organization. The authors illustrate these findings with employee experiences and strategic approaches of major organizations such as Southwest Airlines, Wal-Mart, Costco, and Google. The in-depth, practical information in this book will be of use to organizational psychologists, management consultants, managers, and graduate students.
1 The Supportive Organization 9
2 Perceived Organizational Support 25
3 Antecedents of Perceived Organizational Support 61
4 Deliverers and Targets of Perceived Organizational Support 99
5 Employees' Subjective Well-Being 141
6 Positive Orientation Toward the Organization and Work 161
7 Behavioral Outcomes of Perceived Organizational Support 187
8 Managing for Perceived Organizational Support 211
9 Perceived Organizational Support-Today and in the Future 239
About the Authors 303