Perfect Phrases for Communications (EBOOK BUNDLE) [NOOK Book]

Overview

The Right Phrase for Every Situation…Every Time



No matter where you work or what you do, you're bound to run into “colorful characters” who can make your job challenging. No question-learning to deal with them will prove critical to your success in the workplace. That's why you need this all-purpose reference of ready-to-use phrases to help you handle all kinds of people at all job levels. Whether you work ...

See more details below
Perfect Phrases for Communications (EBOOK BUNDLE)

Available on NOOK devices and apps  
  • NOOK Devices
  • Samsung Galaxy Tab 4 NOOK 7.0
  • Samsung Galaxy Tab 4 NOOK 10.1
  • NOOK HD Tablet
  • NOOK HD+ Tablet
  • NOOK eReaders
  • NOOK Color
  • NOOK Tablet
  • Tablet/Phone
  • NOOK for Windows 8 Tablet
  • NOOK for iOS
  • NOOK for Android
  • NOOK Kids for iPad
  • PC/Mac
  • NOOK for Windows 8
  • NOOK for PC
  • NOOK for Mac
  • NOOK for Web

Want a NOOK? Explore Now

NOOK Book (eBook)
$12.49
BN.com price
(Save 43%)$22.00 List Price

Overview

The Right Phrase for Every Situation…Every Time



No matter where you work or what you do, you're bound to run into “colorful characters” who can make your job challenging. No question-learning to deal with them will prove critical to your success in the workplace. That's why you need this all-purpose reference of ready-to-use phrases to help you handle all kinds of people at all job levels. Whether you work for the proverbial “boss from hell,” manage an office packed with “personalities,” or juggle a three-ring circus of cranky clients, crazy customers, and annoying associates, you'll find just the right words for every situation, including:



  • Dealing with brutal bosses and confrontational coworkers


  • Turning explosive situations into mutually rewarding ones


  • Handling angry customers and demanding clients


  • Motivating unproductive workers and irresponsible vendors




Packed with hundreds of handy phrases, this quick-reference guide can be a real lifesaver-on the job, at school, anywhere. It's easy to deal with difficult people…when you have “Perfect Phrases.”

Read More Show Less

Product Details

  • ISBN-13: 9780071796309
  • Publisher: McGraw-Hill Education
  • Publication date: 10/28/2011
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 1
  • Pages: 176
  • Sales rank: 776,568
  • File size: 3 MB

Meet the Author

Lawrence Polsky and Antoine Gerschel are managing partners at PeopleNRG, a consultancy firm in Princeton, NJ, that leads teams through change. They are the authors of Perfect Phrases for Communicating Change.

Read More Show Less

Table of Contents

Chapter 1 – Laying the Foundation for Resolving Conflict
• Rules of Engagement
• Phases of Conflict
• Handling Emotions
• Listening
• Advocating
• Types of Conflict
• Personality Conflicts
• Cultural Conflict

Chapter 2 – Perfect Phrases for Resolving Conflict with Your Boss
• Performance
• Priorities
• Resources
• Deadlines
• Commitment Level
• Recognition
• Strategic Decisions
• Technical Decisions
• Project Assignments
• Career Opportunities
• Salary

Chapter 3 – Perfect Phrases for Resolving Conflict with Your Direct Reports
• Performance
• Priorities
• Resources
• Deadlines
• Commitment Level
• Recognition
• Strategic Decisions
• Technical Decisions
• Project Assignments
• Career Opportunities
• Salary

Chapter 4 – Perfect Phrases for Resolving Conflict with Your Peers
• Performance
• Priorities
• Resources
• Deadlines
• Commitment Level
• Recognition
• Strategic Decisions
• Technical Decisions
• Project Assignments
• Career Opportunities
• Budget

Chapter 5 – Perfect Phrases for Resolving Conflict with Your Customers/Suppliers/Vendors
• Performance
• Priorities
• Resources
• Deadlines
• Commitment Level
• Recognition
• Technical Decisions
• Project Assignments
• Business Opportunities
• Budget

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)