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Perfect Solutions for Difficult Employee Situations [NOOK Book]
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Practical methods for solving messy problems in the office
From underperformance to office romances to interpersonal conflicts, Perfect Solutions for Difficult Employee Situations gives you effective techniques for solving 401 sticky employee situations. Drawing on top psychological and management methods to help you avoid problems—and prepare for you when they do arise—this survival guide features "perfect phrases" for responding to difficult or uncomfortable situations and treating employees with sensitivity and concern.
Addressing hot-button topics such as fairness, poor performance, diversity, sex, anger, and inappropriate behavior, each chapter features a script for the solution and extra advice for such challenges as:
Sid Kemp is a management consultant offering effective solutions for conflict prevention, conflict resolution, and team management to the Fortune 500, small businesses, and also state and federal government agencies.
| Foreword | ||
| Ch. 1 | Facing your day | 3 |
| Ch. 2 | From challenges to solutions | 10 |
| Ch. 3 | The manager's survival guide | 14 |
| Ch. 4 | Money issues | 25 |
| Ch. 5 | When sex shows up at work | 36 |
| Ch. 6 | When personal issues affect work life | 51 |
| Ch. 7 | Pranks, put-downs, and bending the rules | 62 |
| Ch. 8 | New employee orientation issues | 72 |
| Ch. 9 | Time and punctuality issues | 89 |
| Ch. 10 | Attitude problems | 100 |
| Ch. 11 | Problems between generations | 109 |
| Ch. 12 | Justice issues on the job | 122 |
| Ch. 13 | Anger on the job | 132 |
| Ch. 14 | Fear in the office | 143 |
| Ch. 15 | Illness issues | 151 |
| Ch. 16 | Failure - employee or company | 163 |
| Ch. 17 | Emergencies | 176 |
| Ch. 18 | Broken rules | 185 |
| Ch. 19 | Respect | 196 |
| Ch. 20 | When to get help | 209 |
| Ch. 21 | Learning leadership | 228 |
| Ch. 22 | Resources for learning | 235 |
Overview
Practical methods for solving messy problems in the office
From underperformance to office romances to interpersonal conflicts, Perfect Solutions for Difficult Employee Situations gives you effective techniques for solving 401 sticky employee situations. Drawing on top psychological and management methods to help you avoid problems—and prepare for you when they do arise—this survival guide features "perfect phrases" for responding to difficult or uncomfortable situations and treating employees with sensitivity and concern.
Addressing hot-button topics such as fairness, poor performance, diversity, sex, anger, and ...