Perfect Solutions for Difficult Employee Situations

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Overview

Practical methods for solving messy problems in the office

From underperformance to office romances to interpersonal conflicts, Perfect Solutions for Difficult Employee Situations gives you effective techniques for solving 401 sticky employee situations. Drawing on top psychological and management methods to help you avoid problems--and prepare for you when they do arise--this survival guide features "perfect phrases" for responding to ...

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Perfect Solutions for Difficult Employee Situations

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Overview

Practical methods for solving messy problems in the office

From underperformance to office romances to interpersonal conflicts, Perfect Solutions for Difficult Employee Situations gives you effective techniques for solving 401 sticky employee situations. Drawing on top psychological and management methods to help you avoid problems--and prepare for you when they do arise--this survival guide features "perfect phrases" for responding to difficult or uncomfortable situations and treating employees with sensitivity and concern.

Addressing hot-button topics such as fairness, poor performance, diversity, sex, anger, and inappropriate behavior, each chapter features a script for the solution and extra advice for such challenges as:

  • Handling a crisis in an employee's life
  • Negotiating salary and announcing pay cuts
  • Managing personal problems, from body odor to personal calls
  • Responding to accusations of sexual harrassment
  • Addressing generational problems
  • Enlisting expert assistance
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Product Details

  • ISBN-13: 9780071444521
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 12/22/2004
  • Edition number: 1
  • Pages: 250
  • Sales rank: 534,058
  • Product dimensions: 5.00 (w) x 8.00 (h) x 0.68 (d)

Meet the Author

Sid Kemp is a management consultant offering effective solutions for conflict prevention, conflict resolution, and team management to the Fortune 500, small businesses, and also state and federal government agencies.

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Table of Contents

Foreword
Ch. 1 Facing your day 3
Ch. 2 From challenges to solutions 10
Ch. 3 The manager's survival guide 14
Ch. 4 Money issues 25
Ch. 5 When sex shows up at work 36
Ch. 6 When personal issues affect work life 51
Ch. 7 Pranks, put-downs, and bending the rules 62
Ch. 8 New employee orientation issues 72
Ch. 9 Time and punctuality issues 89
Ch. 10 Attitude problems 100
Ch. 11 Problems between generations 109
Ch. 12 Justice issues on the job 122
Ch. 13 Anger on the job 132
Ch. 14 Fear in the office 143
Ch. 15 Illness issues 151
Ch. 16 Failure - employee or company 163
Ch. 17 Emergencies 176
Ch. 18 Broken rules 185
Ch. 19 Respect 196
Ch. 20 When to get help 209
Ch. 21 Learning leadership 228
Ch. 22 Resources for learning 235
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  • Anonymous

    Posted March 2, 2013

    CHECK SPELLING ON THE BOOK COVER ! 1

    CHECK SPELLING ON THE BOOK COVER ! 1

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