Performance Analysis For Public And Nonprofit Organizations / Edition 1

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Performance Analysis for Public and Nonprofit Organizations provides a step-by-step guide on how to conduct applied performance analysis to improve performance for public and nonprofit organizations. It is designed as a how-to-do manual for public and nonprofit managers who want to know how to conduct performance analysis. It features a practical case-study approach, and includes plentiful exercises and examples with easy-to-use demonstrations of Microsoft Excel.

The book focuses on application of performance analysis tools, not the theory of performance management. This text is an effective learning tool for students in analytical technique courses in public administration and policy programs. With other texts, students may learn about a statistical concept and calculation, but still don't understand the managerial context where the statistical tool applies. Consequently, they often fail to understand the managerial importance of statistical tools they learn, and worse, fail to recognize the correct tool to use when a managerial issue rises. This book corrects this problem by providing a managerial context that bridges statistical concepts and the managerial reality. The managerial context is performance management, in which performance data are presented, monitored, and analyzed. It is in this performance management context that the usefulness and applicability of statistical tools are illuminated for the learner.

Thoroughly classroom-tested, the book is designed as a textbook for courses of analytical and statistical techniques in public administration and nonprofit management. Each chapter starts with a discussion of tools and related concepts with examples, then presents a factual case study to demonstrate the use of the tools, and ends with a list of practice questions. Equipped with the latest research, the book is also designed for public and nonprofit managers on how to use performance information to improve organizational performance.

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Product Details

  • ISBN-13: 9780763751067
  • Publisher: Jones & Bartlett Learning
  • Publication date: 2/13/2009
  • Edition description: 1E
  • Edition number: 1
  • Pages: 352
  • Sales rank: 380,046
  • Product dimensions: 6.90 (w) x 8.90 (h) x 1.00 (d)

Table of Contents

List of Illustrations

Preface and Acknowledgements

Pt. I Foundations

1 Introduction: What is Performance Analysis?

2 What Are Needed for Performance Analysis?

Pt. II Describing Performance

3 Describing Performance Shape

4 Describing Performance Trend

Pt. III Monitoring Performance

5 Performance Monitoring Basics

6 Performance Monitoring Charts

7 Statistical Performance Monitoring

Pt. IV Understanding Performance

8 Detecting Causes of Performance (Underperformance)

9 Examining Causes of Performances: Shape and Size of the Relationship

10 Modeling Performance

Pt. V Evaluating the Impact of Performance Improvement Initiatives

11 Basics of Performance Evaluation

12 Performance Comparison of Two Performances

13 Performance Comparison of More Than Two Performances

14 Advanced Tools of Performance Evaluation

Pt. VI Conclusion

15 Summary and Conclusion

Appendices The Z Probability Distribution Table

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