Performance and Productivity in Public and Nonprofit Organizations / Edition 2

Performance and Productivity in Public and Nonprofit Organizations / Edition 2

by Evan Berman
     
 

ISBN-10: 0765616084

ISBN-13: 9780765616081

Pub. Date: 03/15/2006

Publisher: Taylor & Francis

Designed for course adoption as well as professional use, the revised edition of this accessible text provides a balanced assessment and overview of state-of-the-art organizational and performance productivity strategies. Public and nonprofit organizations face demands for increased productivity and responsiveness, and this practical guide offers strategies based on

Overview

Designed for course adoption as well as professional use, the revised edition of this accessible text provides a balanced assessment and overview of state-of-the-art organizational and performance productivity strategies. Public and nonprofit organizations face demands for increased productivity and responsiveness, and this practical guide offers strategies based on current research and scholarship that respond to these challenges.
The book's comprehensive coverage includes: rationale for productivity and performance improvement; evolution of productivity improvement; the quality paradigm; customer service; information technology; traditional approaches to productivity improvement; re-engineering and restructuring; partnering and privatization; psychological contracts; and community based strategies. In addition to updating the examples of the first edition, this new edition also highlights the growing use of enterprise funds, partnership models of privatization, and web-based service delivery. Each chapter concludes with a useful summary and all-new application exercises.

Product Details

ISBN-13:
9780765616081
Publisher:
Taylor & Francis
Publication date:
03/15/2006
Edition description:
2ND
Pages:
226
Sales rank:
724,868
Product dimensions:
5.90(w) x 8.90(h) x 0.70(d)

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >