Performance-Based Assessments: External, Internal and Self Assessment Tools for Total Quality Management

Overview

This book introduces a proactive management paradigm for organizational success. You'll receive practical advice and specific direction on a vital aspect of any quality management program - the assessment of organizational performance. Measuring a company's performance provides individuals and organizations with an essential tool to reach and maintain excellence, and to implement continual improvement strategies. Performance-Based Assessments examines the role of performance assessments in analyzing the results ...
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1994 Hard cover New. No dust jacket as issued. New Kept in plastic wrap (US). Glued binding. 200 p. Audience: General/trade.

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Overview

This book introduces a proactive management paradigm for organizational success. You'll receive practical advice and specific direction on a vital aspect of any quality management program - the assessment of organizational performance. Measuring a company's performance provides individuals and organizations with an essential tool to reach and maintain excellence, and to implement continual improvement strategies. Performance-Based Assessments examines the role of performance assessments in analyzing the results of an organization's activities and operations. Authors Paul F. Wilson and Richard D. Pearson stress the importance of learning how continual assessment can be used to help identify effective performance and opportunities for improvement. This book will teach you how performance assessments result in realistic and meaningful improvements; the concepts of performance-based and effectiveness evaluations; how to develop an appropriate mix of external, internal, and self assessments to measure the success of your programs; an entire how-to approach to performance assessment, from measurement and evaluation, analysis, through effectiveness follow-up; that the use of performance assessment is a requirement in developing and implementing any viable productivity and quality improvement program; and to create win-win results for your organization by using performance-based assessments. A wide variety of figures and examples effectively illustrates the many benefits of performance assessments, to make it easy for organizations from different environments to readily apply the methods described in this book. Performance-Based Assessments is an ideal guide for any individual responsible for organizing and evaluating a quality effort to obtain a sense and measure of individual, group, and organizational performance.

Performance assessments provide the direction needed to evaluate the effectiveness of reengineering, quality, and other improvement strategies. Little can be achieved or realistically improved without them. This unique guide presents a clear approach for assessing operations so organizations can redirect misguided efforts before it's too late. An ideal companion to any book on quality, reengineering, or continuous improvement.

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Editorial Reviews

Booknews
Introduces a management paradigm for organizational success, focusing on assessment of an organization's performance. Covers basic concepts of performance-based and effectiveness evaluations, developing a mix of external, internal, and self assessments, and various techniques for measurement and evaluation. Other topics include cultivating a teamwork culture and involving the customer. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780873892421
  • Publisher: ASQ Quality Press
  • Publication date: 1/28/1995
  • Pages: 202
  • Product dimensions: 6.19 (w) x 9.33 (h) x 0.74 (d)

Table of Contents

Foreword
Preface
Acknowledgments
1 An Introduction to Performance-Based Assessments 1
2 The Management System 19
3 Features of Assessment Activities 41
4 Getting Started 61
5 Designing an Assessment Strategy 81
6 Focusing on the Issues 107
7 Presenting the Results 131
8 Developing an Action Plan for Improvement 151
9 Implementing the Plan 169
10 Summary 179
Suggested Reading 195
Index 197
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