Performance-Based Management: What Every Manager Should Do to Get Results / Edition 1

Hardcover (Print)
Used and New from Other Sellers
Used and New from Other Sellers
from $1.99
Usually ships in 1-2 business days
(Save 96%)
Other sellers (Hardcover)
  • All (7) from $1.99   
  • New (3) from $88.35   
  • Used (4) from $1.99   
Close
Sort by
Page 1 of 1
Showing All
Note: Marketplace items are not eligible for any BN.com coupons and promotions
$88.35
Seller since 2008

Feedback rating:

(191)

Condition:

New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

New
0787960365 New. Looks like an interesting title!

Ships from: Naperville, IL

Usually ships in 1-2 business days

  • Standard, 48 States
  • Standard (AK, HI)
$145.00
Seller since 2014

Feedback rating:

(151)

Condition: New
Brand new.

Ships from: acton, MA

Usually ships in 1-2 business days

  • Standard, 48 States
  • Standard (AK, HI)
$175.00
Seller since 2014

Feedback rating:

(151)

Condition: New
Brand new.

Ships from: acton, MA

Usually ships in 1-2 business days

  • Standard, 48 States
  • Standard (AK, HI)
Page 1 of 1
Showing All
Close
Sort by

Overview

Everyday first-line managers and supervisors struggle with deficiencies and inequities in their organization, their leadership, and their people. Performance-Based Management recognizes that deficiencies exist and focuses on those things that first-line managers and supervisors can do to be more effective. It helps managers not only understand what people require to be effective in the workplace, it provides them with tools to assess organizational factors, identify barriers to performance, and convene and direct the appropriate resources to improve workplace performance.

Written by Judith Hale—author of the best-selling Performance Consultant's Fieldbook—Performance-Based Management comprehensively addresses the role of

  • Performance and Management
  • Information, Communication, and Performance Support Systems
  • Measures and Feedback
  • Rewards and Consequences
  • Performance Support Tools and Resources
  • Internal and External Consultants
  • Power and Politics
  • Message and Image Management
Read More Show Less

What People Are Saying

From the Publisher
"I believe that if 'you put a good performer in a bad system, the system will win every time.' I further believe that it is the job of every manager to build and maintain a 'good system' for their people — to make it possible for them to be successful. In this book, Judy Hale shows managers how to do just that."
— Geary Rummler, president, Performance Design Lab

"To be successful, you must have the right people, enough resources, clear vision and most of all, competent leadership. Judy Hale's latest work provides a clear roadmap for managerial success."
— Clayton R. Lloyd, Esq., senior vice president, Wells Fargo

"Thank you for chapter 4! . . .it is exactly what I needed . . .what it contains is easily transferable into my own situation."
— Cordell Hauglie, performance consultant, Boeing

"The templates and practical 'how to' advice are wonderful...the book will be a terrific help to managers and HR staff."
— Malou Roth, former vice president, human resources and training and development, Molex Incorporated

"Whether you are new to supervision or a seasoned veteran, this book is a must!"
— Marla Holman, training director, Western States Envelop

"Brimming with practical advice, useful tips and techniques. All are based on Hale's keen understanding of organizational challenges and how to navigate them successfully."
— Carol MacKenzie, training and development manager, Quad/Tech, Inc., a subsidiary of Quad/Graphics

"Judy Hale has added another tool for HPT practitioners and managers, alike."
— Dean Larson, department manager, Safety & Industrial Hygiene, U. S. Steel, Gary Works

"Does not give the reader the one way but instead provides a guide for experimentation that individuals such as I can fluff our chests out and shout 'Look what I did!'"
— Tom Norfleet, manager of corporate services, Michigan Auto

"Speaks to project management and implementation issues that I face daily and addresses performance issues that I encounter as I lead cross-functional teams."— Gwen Nichols-White, implementation manager, operations integration, U.S. Cellular

"This book takes the best theory around and turns it into a set of easy-to-use guidelines and tools for addressing each of the variables that influence human performance."
— Brenda Sugrue, director of research, ASTD

"Great book! Invaluable practical advice, clear definitions, step-by-step guidelines, and examples that bring them alive! Judy takes the mystery out of managing people."
— Bonnie Grabenhofer, vice president, Partners In Learning, Inc.

Read More Show Less

Product Details

  • ISBN-13: 9780787960360
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 8/22/2003
  • Edition description: BOOK & CD
  • Edition number: 1
  • Pages: 240
  • Product dimensions: 9.10 (w) x 8.10 (h) x 0.90 (d)

Meet the Author

Judith Hale, Ph.D., is president of the consulting firm, Hale Associates. Their services include consultation on alignment, assessment, certification, evaluation, and integration of performance improvement systems, performance management and strategic planning. She is also the author of The Performance Consultant's Fieldbook, Performance-Based Certification, and Performance-Based Evaluation all from Pfeiffer.
Read More Show Less

Table of Contents

List of Figures.

CD-ROM Contents.

Preface.

Introduction.

Chapter 1: How Leaders Set the Direction.

Performance Improvement.

Common Missteps.

Leadership.

Goals, Objectives, and Outcomes.

Messages and Direction.

Consistency.

Off the Cuff.

Tips.

Summary.

Where to Learn More.

Notes.

Chapter 2: How to Provide Direction.

Performance Improvement.

Common Missteps.

Governance.

Endorsement and Legitimacy.

Operational Protocols.

Tools and Techniques.

Tips.

Summary.

Where to Learn More.

Notes.

Chapter 3: How to Set Expectations.

Performance Improvement.

Common Missteps.

What Sets Expectations.

Where to Find Measures.

What to Measure.

Jobs and Measures.

What to Use for Comparison.

Tips.

Summary.

Where to Learn More.

Note.

Chapter 4: How to Identify Behaviors That Lead to Performance.

Performance Improvement.

Common Missteps.

Competencies and Competency Statements.

Using Competencies to Select People.

Tips.

Summary.

Where to Learn More.

Note.

Chapter 5: How to Use Orientations and Training Effectively.

Performance Improvement.

Common Missteps.

Orientation.

Readiness Check.

Training.

Tips.

Summary.

Where to Learn More.

Chapter 6: How to Use Job Aids to Support Performance.

Performance Improvement.

Common Missteps.

Job Aids or Quick Reference Guides.

Standards, Work Rules, and Procedures.

Tips.

Summary.

Where to Learn More.

Notes.

Chapter 7: How to Make Giving Feedback Less Painful.

Performance Improvement.

Common Missteps.

Performance Problems.

Feedback and Coaching.

Why We Give Feedback.

Why Giving Feedback Is Difficult.

System Solutions.

Human Connection.

Performance Appraisals and Feedback.

Tips.

Summary.

Where to Learn More.

Note.

Chapter 8: How to Recognize and Reward People.

Performance Improvement.

Common Missteps.

Leading and Lagging Indicators.

Leading Indicators.

Lagging Indicators.

Recognizing the Unseen and the Unclean.

Peer Recognition.

Compensation.

Meaningful Work.

Aligning Incentives.

Tips.

Summary.

Where to Learn More.

Notes.

Index.

About the Author.

How to Use the CD-ROM.

Pfeiffer Publications Guide.

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)