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The Performance Consultant's Fieldbook will help trainers, training managers, and internal and external consultants working in partnership ...
The Performance Consultant's Fieldbook will help trainers, training managers, and internal and external consultants working in partnership with clients to identify barriers to performance, explore a suite of solutions, and work collaboratively to get new procedures, technology, behaviors, and ideas adopted. Step-by-step, the book details the techniques you need to conduct performance interventions and offers a customizable collection of worksheets, flowcharts, planning guides, and job aids. It provides practical guidance and proven tools to help analyze an organizational environment, diagnose performance problems, identify barriers to performance, select appropriate interventions, and measure intervention success.
This second edition of the classic resource includes new and updated information such as
Employees don't need to learn more; they need to perform better. And as a performance consultant armed with Hale's Fieldbook, you will have the tools you need to effect measurable enhancements in performance. Make the transition to a performance consultant today!
"A good thing just got better . . . Judith Hale has succeeded in making the Fieldbook more valuable to the practitioners and customers of performance improvement."
—Dean R. Larson, faculty coordinator, Purdue Homeland Security Institute
CD-ROM Contents xv
Making the Transition 1
Performance Consulting 3
The Transition 33
Credibility and Influence 79
Sustaining Change 103
Performance Consulting 113
Environment and Norms 115
Needs Assessment and Cause Analysis 137
Measuring Results 199
Measuring People Performance 217
About the Author 265
How to Use the CD-ROM 267
Posted May 5, 2010
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