The Performance Consultant's Fieldbook: Tools and Techniques for Improving Organizations and People [NOOK Book]

Overview

Since it was first published in 1998, The Performance Consultant's Fieldbook has become required reading for all serious workplace learning and performance consultants. This completely revised and updated second edition offers you more proven and practical advice; fresh, real-world examples and stories; and dozens more tools and templates.

The Performance Consultant's Fieldbook will help trainers, training managers, and internal and external consultants working in partnership ...

See more details below
The Performance Consultant's Fieldbook: Tools and Techniques for Improving Organizations and People

Available on NOOK devices and apps  
  • NOOK Devices
  • Samsung Galaxy Tab 4 NOOK 7.0
  • Samsung Galaxy Tab 4 NOOK 10.1
  • NOOK HD Tablet
  • NOOK HD+ Tablet
  • NOOK eReaders
  • NOOK Color
  • NOOK Tablet
  • Tablet/Phone
  • NOOK for Windows 8 Tablet
  • NOOK for iOS
  • NOOK for Android
  • NOOK Kids for iPad
  • PC/Mac
  • NOOK for Windows 8
  • NOOK for PC
  • NOOK for Mac
  • NOOK for Web

Want a NOOK? Explore Now

NOOK Book (eBook)
$36.49
BN.com price
(Save 42%)$64.00 List Price
Note: This NOOK Book can be purchased in bulk. Please email us for more information.

Overview

Since it was first published in 1998, The Performance Consultant's Fieldbook has become required reading for all serious workplace learning and performance consultants. This completely revised and updated second edition offers you more proven and practical advice; fresh, real-world examples and stories; and dozens more tools and templates.

The Performance Consultant's Fieldbook will help trainers, training managers, and internal and external consultants working in partnership with clients to identify barriers to performance, explore a suite of solutions, and work collaboratively to get new procedures, technology, behaviors, and ideas adopted. Step-by-step, the book details the techniques you need to conduct performance interventions and offers a customizable collection of worksheets, flowcharts, planning guides, and job aids. It provides practical guidance and proven tools to help analyze an organizational environment, diagnose performance problems, identify barriers to performance, select appropriate interventions, and measure intervention success.

This second edition of the classic resource includes new and updated information such as

  • A section on understanding costs and cost drivers
  • New material on sustaining change
  • Material addressing social systems and norms in working environments
  • More examples, stories, and tools on levels of performance interventions
  • A focus on measuring results, especially based on a three-point model of evaluation
  • An emphasis on measuring people performance, especially how to evaluate the effectiveness of the performance consulting effort
  • Fresh examples on needs assessment, making the transition, and credibility and influence
  • An updated glossary
  • A CD with tools that can be adapted or customized for personal use

Employees don't need to learn more; they need to perform better. And as a performance consultant armed with Hale's Fieldbook, you will have the tools you need to effect measurable enhancements in performance. Make the transition to a performance consultant today!

"A good thing just got better . . . Judith Hale has succeeded in making the Fieldbook more valuable to the practitioners and customers of performance improvement."
—Dean R. Larson, faculty coordinator, Purdue Homeland Security Institute

Read More Show Less

Product Details

  • ISBN-13: 9781118429624
  • Publisher: Wiley
  • Publication date: 6/29/2012
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 2
  • Pages: 300
  • File size: 10 MB

Meet the Author

Judith Hale, Ph.D., has been a consultant to management in the public and private sectors for over twenty-five years. She specializes in needs assessments, certification programs, evaluation protocols, training outsourcing, and the implementation of major interventions. She is a past president of ISPI and is on the faculty of ISPI's HPT Institute and Boise State's School of Engineering.
Read More Show Less

Table of Contents

Figures xi

CD-ROM Contents xv

Preface xvii

Introduction xxi

Making the Transition 1

Performance Consulting 3

The Transition 33

Costs 57

Credibility and Influence 79

Sustaining Change 103

Performance Consulting 113

Environment and Norms 115

Needs Assessment and Cause Analysis 137

Interventions 169

Measuring Results 199

Measuring People Performance 217

Index 243

About the Author 265

How to Use the CD-ROM 267

Read More Show Less

Customer Reviews

Average Rating 4
( 1 )
Rating Distribution

5 Star

(0)

4 Star

(1)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously
Sort by: Showing 1 Customer Reviews
  • Anonymous

    Posted May 5, 2010

    No text was provided for this review.

Sort by: Showing 1 Customer Reviews

If you find inappropriate content, please report it to Barnes & Noble
Why is this product inappropriate?
Comments (optional)