Performance Consulting: A Practical Guide for HR and Learning Professionals / Edition 2

Performance Consulting: A Practical Guide for HR and Learning Professionals / Edition 2

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by Dana Gaines Robinson, James C Robinson
     
 

The first edition of Performance Consulting introduced a concept which has since become a cornerstone of the human resource, learning and organizational development fields: training and HR solutions must be tied to an organization's business goals. Performance consulting is a process in which a client and consultant partner to achieve business goals by

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Overview

The first edition of Performance Consulting introduced a concept which has since become a cornerstone of the human resource, learning and organizational development fields: training and HR solutions must be tied to an organization's business goals. Performance consulting is a process in which a client and consultant partner to achieve business goals by optimizing workgroup performance. In this updated edition, Dana and Jim Robinson provide both a robust conceptual framework and improved tools and techniques to help the reader move from the traditional role to that of a Performance Consultant. They show readers how to work with management to identify the performance required to achieve business goals and assist management in taking actions needed for performance to change. This revised and updated edition features dozens of new tools, techniques and illustrative exercises, and two completely new chapters.

Product Details

ISBN-13:
9781576754351
Publisher:
Berrett-Koehler Publishers, Inc.
Publication date:
04/01/2008
Edition description:
Second Edition
Pages:
268
Product dimensions:
6.30(w) x 9.14(h) x 0.70(d)

Table of Contents

Preface     xiii
Introduction: What Is Performance Consulting, and Why Do It?     1
The Mental Model for Performance Consulting     7
The Need Hierarchy     9
The GAPS! Logic     27
The Science of Performance Consulting     41
Identifying Business and Performance SHOULDs     43
Identifying the "IS" for Business and Performance     73
Identifying Causes and Solutions     99
Contracting with Clients     129
The Art of Performance Consulting     149
Building Partnerships with Clients     153
Reactive Entry: Reframing Requests for Solutions     171
Proactively Identifying Performance Consulting Opportunities     203
Q&A with the Authors     223
Closing Thoughts     231
Glossary     233
Tools to Download     235
References     237
Associations and Certifications     241
Resources     243
Index     253
About the Authors     267

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