Performance Dashboards: Measuring, Monitoring, and Managing Your Business / Edition 2

Hardcover (Print)
Used and New from Other Sellers
Used and New from Other Sellers
from $26.80
Usually ships in 1-2 business days
(Save 46%)
Other sellers (Hardcover)
  • All (18) from $26.80   
  • New (15) from $28.82   
  • Used (3) from $26.80   

Overview

Performance dashboards have become the preferred way for busyexecutives, managers, and staff to monitor key business metrics ata glance and move swiftly through layers of actionable informationto get the insight they need to solve problems quickly,efficiently, and effectively.

Written by Wayne Eckerson, a recognized expert and consultant inthe field of business intelligence, —PerformanceDashboards, Second Edition shows how performance dashboardsfocus business people on the right things to do and arm them withrelevant information to do things right. Eckerson's tips,techniques, and practical insights provide a strategic road map tohelp organizations turbocharge performance management initiativeswith dashboard technology to optimize performance and accelerateresults.

Extensively rewritten and modified to reflect changes andadvances in the field, the Second Edition now includes:

  • All-new case studies that illustrate how to deliver operational,tactical, and strategic performance dashboards
  • A chapter on architectural issues and options for creatingscalable, high-performance performance dashboards
  • Explanation of the MAD framework (monitor, analyze, and drill todetail) for developing performance dashboards and the Double MADframework (model, analytics, and deliberation) that definesnext-generation capabilities
  • Expanded section on the best practices for managing performancedashboard projects
  • New architectural techniques for integrating performancedashboards and cascading performance metrics across tiers ofdashboards
  • Detailed characteristics of operational, tactical, and strategicdashboards, including prominent subtypes in each category
  • A description of dashboard functionality by type of dashboard,including navigational and analytical techniques to enhanceusability and effectiveness
  • New guidelines for designing effective dashboard displays,including an overview of visualization techniques and how and whenthey should be used
  • New insights into key performance indicators (KPIs) andperformance targets, as well as practical tips for brainstorming,designing, and maintaining dashboard metrics
  • In-depth examination of the role of performance dashboards inthe BI Maturity Model

Written for IT managers but accessible to business executives,this book will serve as a testimonial to the power of performancedashboards to improve organizational effectiveness as well as acomprehensive source of best practices required to successfullyimplement dashboards and scorecards. Every executive and managershould have a copy of this bestseller on their bookshelf.

Read More Show Less

Product Details

  • ISBN-13: 9780470589830
  • Publisher: Wiley
  • Publication date: 11/9/2010
  • Edition number: 2
  • Pages: 336
  • Sales rank: 595,609
  • Product dimensions: 6.20 (w) x 9.10 (h) x 1.30 (d)

Meet the Author

Wayne Eckerson is an industry thought leader and consultant who has covered business intelligence (BI) since 1995. Eckerson has conducted numerous in-depth research studies on BI and is a noted speaker and blogger. He is the author of a popular BI Maturity Model and chair of TDWI's BI Executive Summit, which educates business and technical executives about best practices and emerging trends in BI and performance management. He is currently director of TDWI Research and can be reached at weckerson@gmail.com.

Read More Show Less

Table of Contents

Foreword.

Preface to the Second Edition.

Preface to the First Edition.

PART I THE LANDSCAPE FOR PERFORMANCE DASHBOARDS.

CHAPTER 1 What Are Performance Dashboards?

CHAPTER 2 The Context for Performance Dashboards.

CHAPTER 3 Assessing Your Organizational Readiness.

CHAPTER 4 Assessing Your Technical Readiness.

CHAPTER 5 How to Align Business and IT.

PART II PERFORMANCE DASHBOARDS IN ACTION.

CHAPTER 6 Types of Performance Dashboards.

CHAPTER 7 Operational Dashboards in Action.

CHAPTER 8 Tactical Dashboards in Action.

CHAPTER 9 Strategic Dashboards in Action.

PART III CRITICAL SUCCESS FACTORS: TIPS FROM THETRENCHES.

CHAPTER 10 How to Launch, Manage, and Sustain the Project.

CHAPTER 11 How to Create Effective Performance Metrics.

CHAPTER 12 How to Design Effective Dashboard Displays.

CHAPTER 13 How to Architect a Performance Dashboard.

CHAPTER 14 How to Deploy and Integrate Dashboards.

CHAPTER 15 How to Ensure Adoption and Drive Positive Change.

Index.

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously
Sort by: Showing all of 4 Customer Reviews
  • Posted February 1, 2010

    more from this reviewer

    Useful guide to implementing performance dashboards

    If your organization already has a good handle on internal data collection and information technology, researcher and consultant Wayne W. Eckerson says it's time to consider taking the next step: implementing performance dashboards. This entails using dashboard software applications to integrate information that follows your business processes with information on your strategic objectives to create a performance guide for employees' activities and priorities. Eckerson's handy book explores how dashboards can help your staffers make their everyday actions consistent with long-term organizational goals. Though the book is directed toward businesspeople who deal with information technology, getAbstract finds it perfectly useful for managers and executives who are generally interested in performance improvement initiatives.

    1 out of 1 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted October 1, 2006

    5 stars +! Must have if you're in Performance Management as IT or Management Consultant

    I'm PMP (Project Management Professional), active in Performance Management for the last 6 years. My IT knowledge is about the average, I'm very confident in design sophisticated Excel files to sort and analyze Performance data. This is a type of book I was looking for a while! Help me to understand the IT side of managing Performance Management data. It is not an IT book, this means even non IT educated readers, like myself, can highly benefit of it. I strongly reccomend this book to a variety of professionals for different reasons: * to not so experienced Managers and Project Managers: it gives a great overview of how is possible to integrate IT in business/projects in order to take fully advantage of using accurate data, benefit actionable information, be results oriented. Also it shows how is possible to succesfully manage design and implement a Performance Dashboard project, and use it to empower people, stay on target, understand the big picture. This is an excellent start to understand how to deal with IT projects, and how to smartly use IT in taking right time decisions. * to experienced Managers and Project Managers: a superb view of how to communicate better with IT, speak same language and design results oriented applications. The author presents very well how is possible try to balance and to compromise (and hopefully succeed!) the IT need of planning, and clear specifications, and management desire to have the final product in place over the night. Strongly hope the managers will better understand this process and they will learn it is worth while spend some more time with planning and testing, instead of waisting 10 times more later, in desperate attempts to catch up with changes, running around the clock and making last time improvements. * for IT professionals: it might be a back on earth lesson. In a lot of companies IT is a tool to reach business objectives and not the ultimate goal. The people wich are not so IT skilled might be good some other places, and is nice they are like this. If IT experts will spend some more time with them, they finally might understand how can use IT applications in their advantage. I will keep it as a future refference when I'll be in the position to design performance measurement databases, customize reports, plan data analyzis, join teams with IT experts. Thank you Wayne, this really helped me!

    1 out of 1 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Posted January 5, 2011

    more from this reviewer

    The first book you should buy about dashboards and business intelligence

    Performance Dashboards: Measuring, Monitoring, and Managing your Business by Wayne Eckerson is quite possibly my favorite business intelligence book. I've recommended the first edition of Performance Dashboards to my clients, regardless of whether they were business users or IT professionals. For the second edition, I had two primary questions. First, would it still be the first book I'd recommend? And second, should owners of the first edition purchase the second edition? I'm happy to say that the answer to both questions is "yes". Although the book covers the same themes as its predecessor, the book's contents have been reorganized and over 50% of the material is new. If you're looking for your first book on business intelligence, dashboards and performance management, this is it. And if you own the first edition, you'll appreciate the new chapters, case studies, and new organization of the material. I've seen many dashboard projects fail because either the business sponsors, the IT department, or sometimes both think that they can continue business as usual. There is a third way and Performance Dashboards can help you find it.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted July 20, 2011

    No text was provided for this review.

Sort by: Showing all of 4 Customer Reviews

If you find inappropriate content, please report it to Barnes & Noble
Why is this product inappropriate?
Comments (optional)