Performance Dashboards: Measuring, Monitoring, and Managing Your Business / Edition 2

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More About This Textbook

Overview

"Tips, techniques, and trends on harnessing dashboard technology to optimize business performance In Performance Dashboards, Second Edition, author Wayne Eckerson explains what dashboards are, where they can be used, and why they are important to measuring and managing performance. As Director of Research for The Data Warehousing Institute, a worldwide association of business intelligence professionals, Eckerson interviewed dozens of organizations that have built various types of performance dashboards in different industries and lines of business. Their practical insights explore how you can effectively turbo-charge performance-management initiatives with dashboard technology. Includes all-new case studies, industry research, news chapters on "Architecting Performance Dashboards" and "Launching and Managing the Project" and updated information on designing KPIs, designing dashboard displays, integrating dashboards, and types of dashboards. Provides a solid foundation for understanding performance dashboards, business intelligence, and performance management. Addresses the next generation of performance dashboards, such as Mashboards and Visual Discovery tools, and including new techniques for designing dashboards and developing key performance indicators. Offers guidance on how to incorporate predictive analytics, what-if modeling, collaboration, and advanced visualization techniques. This updated book, which is 75% rewritten, provides a foundation for understanding performance dashboards, business intelligence, and performance management to optimize performance and accelerate results."-- Provided by publisher.

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Product Details

  • ISBN-13: 9780470589830
  • Publisher: Wiley
  • Publication date: 11/9/2010
  • Edition number: 2
  • Pages: 336
  • Sales rank: 384,917
  • Product dimensions: 6.20 (w) x 9.10 (h) x 1.30 (d)

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Sort by: Showing all of 4 Customer Reviews
  • Posted February 1, 2010

    more from this reviewer

    Useful guide to implementing performance dashboards

    If your organization already has a good handle on internal data collection and information technology, researcher and consultant Wayne W. Eckerson says it's time to consider taking the next step: implementing performance dashboards. This entails using dashboard software applications to integrate information that follows your business processes with information on your strategic objectives to create a performance guide for employees' activities and priorities. Eckerson's handy book explores how dashboards can help your staffers make their everyday actions consistent with long-term organizational goals. Though the book is directed toward businesspeople who deal with information technology, getAbstract finds it perfectly useful for managers and executives who are generally interested in performance improvement initiatives.

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted October 1, 2006

    5 stars +! Must have if you're in Performance Management as IT or Management Consultant

    I'm PMP (Project Management Professional), active in Performance Management for the last 6 years. My IT knowledge is about the average, I'm very confident in design sophisticated Excel files to sort and analyze Performance data. This is a type of book I was looking for a while! Help me to understand the IT side of managing Performance Management data. It is not an IT book, this means even non IT educated readers, like myself, can highly benefit of it. I strongly reccomend this book to a variety of professionals for different reasons: * to not so experienced Managers and Project Managers: it gives a great overview of how is possible to integrate IT in business/projects in order to take fully advantage of using accurate data, benefit actionable information, be results oriented. Also it shows how is possible to succesfully manage design and implement a Performance Dashboard project, and use it to empower people, stay on target, understand the big picture. This is an excellent start to understand how to deal with IT projects, and how to smartly use IT in taking right time decisions. * to experienced Managers and Project Managers: a superb view of how to communicate better with IT, speak same language and design results oriented applications. The author presents very well how is possible try to balance and to compromise (and hopefully succeed!) the IT need of planning, and clear specifications, and management desire to have the final product in place over the night. Strongly hope the managers will better understand this process and they will learn it is worth while spend some more time with planning and testing, instead of waisting 10 times more later, in desperate attempts to catch up with changes, running around the clock and making last time improvements. * for IT professionals: it might be a back on earth lesson. In a lot of companies IT is a tool to reach business objectives and not the ultimate goal. The people wich are not so IT skilled might be good some other places, and is nice they are like this. If IT experts will spend some more time with them, they finally might understand how can use IT applications in their advantage. I will keep it as a future refference when I'll be in the position to design performance measurement databases, customize reports, plan data analyzis, join teams with IT experts. Thank you Wayne, this really helped me!

    1 out of 1 people found this review helpful.

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  • Posted January 5, 2011

    more from this reviewer

    The first book you should buy about dashboards and business intelligence

    Performance Dashboards: Measuring, Monitoring, and Managing your Business by Wayne Eckerson is quite possibly my favorite business intelligence book. I've recommended the first edition of Performance Dashboards to my clients, regardless of whether they were business users or IT professionals. For the second edition, I had two primary questions. First, would it still be the first book I'd recommend? And second, should owners of the first edition purchase the second edition? I'm happy to say that the answer to both questions is "yes". Although the book covers the same themes as its predecessor, the book's contents have been reorganized and over 50% of the material is new. If you're looking for your first book on business intelligence, dashboards and performance management, this is it. And if you own the first edition, you'll appreciate the new chapters, case studies, and new organization of the material. I've seen many dashboard projects fail because either the business sponsors, the IT department, or sometimes both think that they can continue business as usual. There is a third way and Performance Dashboards can help you find it.

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  • Anonymous

    Posted July 20, 2011

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