Performance Dashboards: Measuring, Monitoring, and Managing Your Business / Edition 2

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Praise for Performance Dashboards, Second Edition

"Wayne Eckerson's book is the preeminent resource on performance dashboards. I am thrilled that Wayne has shared his vast experience in performance management and dashboards with the marketplace. He has crafted a comprehensive resource that merges leading-edge, real-world practice with strong foundations—making his book a must-read for anyone interested in performance dashboards."
Dr. Barbara Wixom, Associate Professor, McIntire School of Commerce, University of Virginia

"Wayne Eckerson is the rare breed of author who manages to translate complex topics into simple business concepts. The latest edition of Performance Dashboards covers fresh trends and uses cases in the BI world, illustrating the escalating urgency of information deployment. Indeed, Wayne's book is like the topic it describes: comprehensive and infinitely useful."
Jill Dyché, founder, Baseline Consulting; coauthor of Customer Data Integration: Reaching a Single Version of the Truth

"Over the past decade, dashboards have had surprising staying power—and have become a common paradigm for Business Intelligence applications. Wayne's first edition of Performance Dashboards provided valuable clarity and a needed context for delivering dashboard-based business intelligence solutions. The Second Edition raises the bar still higher—with new content and many excellent case studies—making it required reading for both business users and IT as a means of developing a common understanding and vocabulary for Business Intelligence."
Howard Dresner, author of Profiles in Performance: Business Intelligence Journeys and the Roadmap for Change and The Performance Management Revolution: Business Results Through Insight and Action

"Wayne Eckerson is the internationally renowned expert for performance dashboards—increasingly a key element in modern Business Intelligence systems. This book not only provides a comprehensive and well-structured overview of the concepts behind dashboards but also a lot of practical advice on how to succeed in their implementation. A must-read for everyone that is looking into this topic—both from a technical or a business perspective."
Dr. Carsten Bange, founder and CEO, Business Application Research Center

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Product Details

  • ISBN-13: 9780470589830
  • Publisher: Wiley
  • Publication date: 11/9/2010
  • Edition number: 2
  • Pages: 336
  • Sales rank: 696,128
  • Product dimensions: 6.20 (w) x 9.10 (h) x 1.30 (d)

Meet the Author

Wayne Eckerson is an industry thought leader and consultant who has covered business intelligence (BI) since 1995. Eckerson has conducted numerous in-depth research studies on BI and is a noted speaker and blogger. He is the author of a popular BI Maturity Model and chair of TDWI's BI Executive Summit, which educates business and technical executives about best practices and emerging trends in BI and performance management. He is currently director of TDWI Research and can be reached at

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Table of Contents


Preface to the Second Edition.

Preface to the First Edition.


CHAPTER 1 What Are Performance Dashboards?

CHAPTER 2 The Context for Performance Dashboards.

CHAPTER 3 Assessing Your Organizational Readiness.

CHAPTER 4 Assessing Your Technical Readiness.

CHAPTER 5 How to Align Business and IT.


CHAPTER 6 Types of Performance Dashboards.

CHAPTER 7 Operational Dashboards in Action.

CHAPTER 8 Tactical Dashboards in Action.

CHAPTER 9 Strategic Dashboards in Action.


CHAPTER 10 How to Launch, Manage, and Sustain the Project.

CHAPTER 11 How to Create Effective Performance Metrics.

CHAPTER 12 How to Design Effective Dashboard Displays.

CHAPTER 13 How to Architect a Performance Dashboard.

CHAPTER 14 How to Deploy and Integrate Dashboards.

CHAPTER 15 How to Ensure Adoption and Drive Positive Change.


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Sort by: Showing all of 4 Customer Reviews
  • Posted February 1, 2010

    more from this reviewer

    Useful guide to implementing performance dashboards

    If your organization already has a good handle on internal data collection and information technology, researcher and consultant Wayne W. Eckerson says it's time to consider taking the next step: implementing performance dashboards. This entails using dashboard software applications to integrate information that follows your business processes with information on your strategic objectives to create a performance guide for employees' activities and priorities. Eckerson's handy book explores how dashboards can help your staffers make their everyday actions consistent with long-term organizational goals. Though the book is directed toward businesspeople who deal with information technology, getAbstract finds it perfectly useful for managers and executives who are generally interested in performance improvement initiatives.

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted October 1, 2006

    5 stars +! Must have if you're in Performance Management as IT or Management Consultant

    I'm PMP (Project Management Professional), active in Performance Management for the last 6 years. My IT knowledge is about the average, I'm very confident in design sophisticated Excel files to sort and analyze Performance data. This is a type of book I was looking for a while! Help me to understand the IT side of managing Performance Management data. It is not an IT book, this means even non IT educated readers, like myself, can highly benefit of it. I strongly reccomend this book to a variety of professionals for different reasons: * to not so experienced Managers and Project Managers: it gives a great overview of how is possible to integrate IT in business/projects in order to take fully advantage of using accurate data, benefit actionable information, be results oriented. Also it shows how is possible to succesfully manage design and implement a Performance Dashboard project, and use it to empower people, stay on target, understand the big picture. This is an excellent start to understand how to deal with IT projects, and how to smartly use IT in taking right time decisions. * to experienced Managers and Project Managers: a superb view of how to communicate better with IT, speak same language and design results oriented applications. The author presents very well how is possible try to balance and to compromise (and hopefully succeed!) the IT need of planning, and clear specifications, and management desire to have the final product in place over the night. Strongly hope the managers will better understand this process and they will learn it is worth while spend some more time with planning and testing, instead of waisting 10 times more later, in desperate attempts to catch up with changes, running around the clock and making last time improvements. * for IT professionals: it might be a back on earth lesson. In a lot of companies IT is a tool to reach business objectives and not the ultimate goal. The people wich are not so IT skilled might be good some other places, and is nice they are like this. If IT experts will spend some more time with them, they finally might understand how can use IT applications in their advantage. I will keep it as a future refference when I'll be in the position to design performance measurement databases, customize reports, plan data analyzis, join teams with IT experts. Thank you Wayne, this really helped me!

    1 out of 1 people found this review helpful.

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  • Posted January 5, 2011

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    The first book you should buy about dashboards and business intelligence

    Performance Dashboards: Measuring, Monitoring, and Managing your Business by Wayne Eckerson is quite possibly my favorite business intelligence book. I've recommended the first edition of Performance Dashboards to my clients, regardless of whether they were business users or IT professionals. For the second edition, I had two primary questions. First, would it still be the first book I'd recommend? And second, should owners of the first edition purchase the second edition? I'm happy to say that the answer to both questions is "yes". Although the book covers the same themes as its predecessor, the book's contents have been reorganized and over 50% of the material is new. If you're looking for your first book on business intelligence, dashboards and performance management, this is it. And if you own the first edition, you'll appreciate the new chapters, case studies, and new organization of the material. I've seen many dashboard projects fail because either the business sponsors, the IT department, or sometimes both think that they can continue business as usual. There is a third way and Performance Dashboards can help you find it.

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  • Anonymous

    Posted July 20, 2011

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