Performance Dashboards: Measuring, Monitoring, and Managing Your Business / Edition 2

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Performance dashboards have become the preferred way for busyexecutives, managers, and staff to monitor key business metrics ata glance and move swiftly through layers of actionable informationto get the insight they need to solve problems quickly,efficiently, and effectively.

Written by Wayne Eckerson, a recognized expert and consultant inthe field of business intelligence, —PerformanceDashboards, Second Edition shows how performance dashboardsfocus business people on the right things to do and arm them withrelevant information to do things right. Eckerson's tips,techniques, and practical insights provide a strategic road map tohelp organizations turbocharge performance management initiativeswith dashboard technology to optimize performance and accelerateresults.

Extensively rewritten and modified to reflect changes andadvances in the field, the Second Edition now includes:

  • All-new case studies that illustrate how to deliver operational,tactical, and strategic performance dashboards
  • A chapter on architectural issues and options for creatingscalable, high-performance performance dashboards
  • Explanation of the MAD framework (monitor, analyze, and drill todetail) for developing performance dashboards and the Double MADframework (model, analytics, and deliberation) that definesnext-generation capabilities
  • Expanded section on the best practices for managing performancedashboard projects
  • New architectural techniques for integrating performancedashboards and cascading performance metrics across tiers ofdashboards
  • Detailed characteristics of operational, tactical, and strategicdashboards, including prominent subtypes in each category
  • A description of dashboard functionality by type of dashboard,including navigational and analytical techniques to enhanceusability and effectiveness
  • New guidelines for designing effective dashboard displays,including an overview of visualization techniques and how and whenthey should be used
  • New insights into key performance indicators (KPIs) andperformance targets, as well as practical tips for brainstorming,designing, and maintaining dashboard metrics
  • In-depth examination of the role of performance dashboards inthe BI Maturity Model

Written for IT managers but accessible to business executives,this book will serve as a testimonial to the power of performancedashboards to improve organizational effectiveness as well as acomprehensive source of best practices required to successfullyimplement dashboards and scorecards. Every executive and managershould have a copy of this bestseller on their bookshelf.

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Product Details

  • ISBN-13: 9780470589830
  • Publisher: Wiley
  • Publication date: 11/9/2010
  • Edition number: 2
  • Pages: 336
  • Sales rank: 370,198
  • Product dimensions: 6.20 (w) x 9.10 (h) x 1.30 (d)

Meet the Author

Wayne Eckerson is an industry thought leader and consultant who has covered business intelligence (BI) since 1995. Eckerson has conducted numerous in-depth research studies on BI and is a noted speaker and blogger. He is the author of a popular BI Maturity Model and chair of TDWI's BI Executive Summit, which educates business and technical executives about best practices and emerging trends in BI and performance management. He is currently director of TDWI Research and can be reached at

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Table of Contents


Preface to the Second Edition.

Preface to the First Edition.


CHAPTER 1 What Are Performance Dashboards?

CHAPTER 2 The Context for Performance Dashboards.

CHAPTER 3 Assessing Your Organizational Readiness.

CHAPTER 4 Assessing Your Technical Readiness.

CHAPTER 5 How to Align Business and IT.


CHAPTER 6 Types of Performance Dashboards.

CHAPTER 7 Operational Dashboards in Action.

CHAPTER 8 Tactical Dashboards in Action.

CHAPTER 9 Strategic Dashboards in Action.


CHAPTER 10 How to Launch, Manage, and Sustain the Project.

CHAPTER 11 How to Create Effective Performance Metrics.

CHAPTER 12 How to Design Effective Dashboard Displays.

CHAPTER 13 How to Architect a Performance Dashboard.

CHAPTER 14 How to Deploy and Integrate Dashboards.

CHAPTER 15 How to Ensure Adoption and Drive Positive Change.


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Sort by: Showing all of 4 Customer Reviews
  • Posted February 1, 2010

    more from this reviewer

    Useful guide to implementing performance dashboards

    If your organization already has a good handle on internal data collection and information technology, researcher and consultant Wayne W. Eckerson says it's time to consider taking the next step: implementing performance dashboards. This entails using dashboard software applications to integrate information that follows your business processes with information on your strategic objectives to create a performance guide for employees' activities and priorities. Eckerson's handy book explores how dashboards can help your staffers make their everyday actions consistent with long-term organizational goals. Though the book is directed toward businesspeople who deal with information technology, getAbstract finds it perfectly useful for managers and executives who are generally interested in performance improvement initiatives.

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted October 1, 2006

    5 stars +! Must have if you're in Performance Management as IT or Management Consultant

    I'm PMP (Project Management Professional), active in Performance Management for the last 6 years. My IT knowledge is about the average, I'm very confident in design sophisticated Excel files to sort and analyze Performance data. This is a type of book I was looking for a while! Help me to understand the IT side of managing Performance Management data. It is not an IT book, this means even non IT educated readers, like myself, can highly benefit of it. I strongly reccomend this book to a variety of professionals for different reasons: * to not so experienced Managers and Project Managers: it gives a great overview of how is possible to integrate IT in business/projects in order to take fully advantage of using accurate data, benefit actionable information, be results oriented. Also it shows how is possible to succesfully manage design and implement a Performance Dashboard project, and use it to empower people, stay on target, understand the big picture. This is an excellent start to understand how to deal with IT projects, and how to smartly use IT in taking right time decisions. * to experienced Managers and Project Managers: a superb view of how to communicate better with IT, speak same language and design results oriented applications. The author presents very well how is possible try to balance and to compromise (and hopefully succeed!) the IT need of planning, and clear specifications, and management desire to have the final product in place over the night. Strongly hope the managers will better understand this process and they will learn it is worth while spend some more time with planning and testing, instead of waisting 10 times more later, in desperate attempts to catch up with changes, running around the clock and making last time improvements. * for IT professionals: it might be a back on earth lesson. In a lot of companies IT is a tool to reach business objectives and not the ultimate goal. The people wich are not so IT skilled might be good some other places, and is nice they are like this. If IT experts will spend some more time with them, they finally might understand how can use IT applications in their advantage. I will keep it as a future refference when I'll be in the position to design performance measurement databases, customize reports, plan data analyzis, join teams with IT experts. Thank you Wayne, this really helped me!

    1 out of 1 people found this review helpful.

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  • Posted January 5, 2011

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    The first book you should buy about dashboards and business intelligence

    Performance Dashboards: Measuring, Monitoring, and Managing your Business by Wayne Eckerson is quite possibly my favorite business intelligence book. I've recommended the first edition of Performance Dashboards to my clients, regardless of whether they were business users or IT professionals. For the second edition, I had two primary questions. First, would it still be the first book I'd recommend? And second, should owners of the first edition purchase the second edition? I'm happy to say that the answer to both questions is "yes". Although the book covers the same themes as its predecessor, the book's contents have been reorganized and over 50% of the material is new. If you're looking for your first book on business intelligence, dashboards and performance management, this is it. And if you own the first edition, you'll appreciate the new chapters, case studies, and new organization of the material. I've seen many dashboard projects fail because either the business sponsors, the IT department, or sometimes both think that they can continue business as usual. There is a third way and Performance Dashboards can help you find it.

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  • Anonymous

    Posted July 20, 2011

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