Performance Dashboards: Measuring, Monitoring, and Managing Your Business / Edition 1

Performance Dashboards: Measuring, Monitoring, and Managing Your Business / Edition 1

4.5 2
by Wayne W. Eckerson
     
 

ISBN-10: 0471724173

ISBN-13: 9780471724179

Pub. Date: 09/16/2005

Publisher: Wiley

Performance dashboards have become the preferred way for busy executives, managers, and staff to monitor key business metrics at a glance and move swiftly through layers of actionable information to get the insight they need to solve problems quickly, efficiently, and effectively.

Written by Wayne Eckerson, a recognized expert and consultant in the field of

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Overview

Performance dashboards have become the preferred way for busy executives, managers, and staff to monitor key business metrics at a glance and move swiftly through layers of actionable information to get the insight they need to solve problems quickly, efficiently, and effectively.

Written by Wayne Eckerson, a recognized expert and consultant in the field of business intelligence, —Performance Dashboards, Second Edition shows how performance dashboards focus business people on the right things to do and arm them with relevant information to do things right. Eckerson's tips, techniques, and practical insights provide a strategic road map to help organizations turbocharge performance management initiatives with dashboard technology to optimize performance and accelerate results.

Extensively rewritten and modified to reflect changes and advances in the field, the Second Edition now includes:

  • All-new case studies that illustrate how to deliver operational, tactical, and strategic performance dashboards

  • A chapter on architectural issues and options for creating scalable, high-performance performance dashboards

  • Explanation of the MAD framework (monitor, analyze, and drill to detail) for developing performance dashboards and the Double MAD framework (model, analytics, and deliberation) that defines next-generation capabilities

  • Expanded section on the best practices for managing performance dashboard projects

  • New architectural techniques for integrating performance dashboards and cascading performance metrics across tiers of dashboards

  • Detailed characteristics of operational, tactical, and strategic dashboards, including prominent subtypes in each category

  • A description of dashboard functionality by type of dashboard, including navigational and analytical techniques to enhance usability and effectiveness

  • New guidelines for designing effective dashboard displays, including an overview of visualization techniques and how and when they should be used

  • New insights into key performance indicators (KPIs) and performance targets, as well as practical tips for brainstorming, designing, and maintaining dashboard metrics

  • In-depth examination of the role of performance dashboards in the BI Maturity Model

Written for IT managers but accessible to business executives, this book will serve as a testimonial to the power of performance dashboards to improve organizational effectiveness as well as a comprehensive source of best practices required to successfully implement dashboards and scorecards. Every executive and manager should have a copy of this bestseller on their bookshelf.

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Product Details

ISBN-13:
9780471724179
Publisher:
Wiley
Publication date:
09/16/2005
Pages:
320
Product dimensions:
6.10(w) x 9.10(h) x 1.10(d)

Table of Contents

Foreword.

Preface to the Second Edition.

Preface to the First Edition.

PART I THE LANDSCAPE FOR PERFORMANCE DASHBOARDS.

CHAPTER 1 What Are Performance Dashboards?

CHAPTER 2 The Context for Performance Dashboards.

CHAPTER 3 Assessing Your Organizational Readiness.

CHAPTER 4 Assessing Your Technical Readiness.

CHAPTER 5 How to Align Business and IT.

PART II PERFORMANCE DASHBOARDS IN ACTION.

CHAPTER 6 Types of Performance Dashboards.

CHAPTER 7 Operational Dashboards in Action.

CHAPTER 8 Tactical Dashboards in Action.

CHAPTER 9 Strategic Dashboards in Action.

PART III CRITICAL SUCCESS FACTORS: TIPS FROM THE TRENCHES.

CHAPTER 10 How to Launch, Manage, and Sustain the Project.

CHAPTER 11 How to Create Effective Performance Metrics.

CHAPTER 12 How to Design Effective Dashboard Displays.

CHAPTER 13 How to Architect a Performance Dashboard.

CHAPTER 14 How to Deploy and Integrate Dashboards.

CHAPTER 15 How to Ensure Adoption and Drive Positive Change.

Index.

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Performance Dashboards: Measuring, Monitoring, and Managing Your Business 4.5 out of 5 based on 0 ratings. 2 reviews.
RolfDobelli More than 1 year ago
If your organization already has a good handle on internal data collection and information technology, researcher and consultant Wayne W. Eckerson says it's time to consider taking the next step: implementing performance dashboards. This entails using dashboard software applications to integrate information that follows your business processes with information on your strategic objectives to create a performance guide for employees' activities and priorities. Eckerson's handy book explores how dashboards can help your staffers make their everyday actions consistent with long-term organizational goals. Though the book is directed toward businesspeople who deal with information technology, getAbstract finds it perfectly useful for managers and executives who are generally interested in performance improvement initiatives.
Guest More than 1 year ago
I'm PMP (Project Management Professional), active in Performance Management for the last 6 years. My IT knowledge is about the average, I'm very confident in design sophisticated Excel files to sort and analyze Performance data. This is a type of book I was looking for a while! Help me to understand the IT side of managing Performance Management data. It is not an IT book, this means even non IT educated readers, like myself, can highly benefit of it. I strongly reccomend this book to a variety of professionals for different reasons: * to not so experienced Managers and Project Managers: it gives a great overview of how is possible to integrate IT in business/projects in order to take fully advantage of using accurate data, benefit actionable information, be results oriented. Also it shows how is possible to succesfully manage design and implement a Performance Dashboard project, and use it to empower people, stay on target, understand the big picture. This is an excellent start to understand how to deal with IT projects, and how to smartly use IT in taking right time decisions. * to experienced Managers and Project Managers: a superb view of how to communicate better with IT, speak same language and design results oriented applications. The author presents very well how is possible try to balance and to compromise (and hopefully succeed!) the IT need of planning, and clear specifications, and management desire to have the final product in place over the night. Strongly hope the managers will better understand this process and they will learn it is worth while spend some more time with planning and testing, instead of waisting 10 times more later, in desperate attempts to catch up with changes, running around the clock and making last time improvements. * for IT professionals: it might be a back on earth lesson. In a lot of companies IT is a tool to reach business objectives and not the ultimate goal. The people wich are not so IT skilled might be good some other places, and is nice they are like this. If IT experts will spend some more time with them, they finally might understand how can use IT applications in their advantage. I will keep it as a future refference when I'll be in the position to design performance measurement databases, customize reports, plan data analyzis, join teams with IT experts. Thank you Wayne, this really helped me!