Performance Drivers: A Practical Guide to Using the Balanced Scorecard / Edition 1

Performance Drivers: A Practical Guide to Using the Balanced Scorecard / Edition 1

by Nils-Goran Olve, Jan Roy, Magnus Wetter
     
 

The treatment of the Balanced Scorecard in this book should not be seen in isolation, but will be of interest to any organization introducing new forms of control. Related areas of interest include performance measures, management control, business strategy, strategy development, strategic planning, strategy implementation, knowledge management,intellectual capital

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Overview

The treatment of the Balanced Scorecard in this book should not be seen in isolation, but will be of interest to any organization introducing new forms of control. Related areas of interest include performance measures, management control, business strategy, strategy development, strategic planning, strategy implementation, knowledge management,intellectual capital and quality management.

Product Details

ISBN-13:
9780471986232
Publisher:
Wiley
Publication date:
05/12/1999
Pages:
362
Product dimensions:
0.81(w) x 6.14(h) x 9.21(d)

Table of Contents

INTRODUCTION AND BACKGROUND.

Why a Balanced Scorecard?

The Balanced Scorecard -
Strategic Control.

BUILDING A BALANCED SCORECARD.

The Process of Building a Balanced Scorecard.

Cases From Different Industries.

Important Issues in the Building Process.

Scorecards as Management Control.

Measures and their Causal Relations.

IMPLEMENTING A BALANCED SCORECARD.

Systems and IT Solutions for Scorecards.

Towards a Learning Organization.

ADDITIONAL USES.

Using Scorecards to Inform Outside Parties.

Scorecards in the Public Sector.

CONCLUSION.

Making the Scorecard Process a Success.

Appendix.

Interviews.

References.

Index.

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