Performance Drivers: A Practical Guide to Using the Balanced Scorecard / Edition 1

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Overview

The treatment of the Balanced Scorecard in this book should not be seen in isolation, but will be of interest to any organization introducing new forms of control. Related areas of interest include performance measures, management control, business strategy, strategy development, strategic planning, strategy implementation, knowledge management,intellectual capital and quality management.

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Product Details

  • ISBN-13: 9780471986232
  • Publisher: Wiley
  • Publication date: 5/12/1999
  • Edition number: 1
  • Pages: 362
  • Product dimensions: 0.81 (w) x 6.14 (h) x 9.21 (d)

Meet the Author

Nils-Göran Olve is Adjunct Professor at LinköpingUniversity. He has has worked extensively in management trainingand co-authored one previous Wiley book, Virtual Organizations andBeyond, 1997. As a senior partner in CEPRO Management Consultantsin Stockholm, his work concentrates on management control issues,and in particular the Balanced Scorecard and management of IT. JanRoy is CEO and a senior partner of CEPRO Management Consultants andpreviously worked as CEO of several Swedish companies, especiallyin the retail industry. As a consultant, he mainly deals withstrategic change processes. Magnus Wetter is a managementconsultant specializing in strategic development and control,issues and until recently was with CEPRO Management Consultants. Hehas an MSc in Business and Administration from Lund University andalso studied at McGill University in Montreal.

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Table of Contents

INTRODUCTION AND BACKGROUND.

Why a Balanced Scorecard?

The Balanced Scorecard -
Strategic Control.

BUILDING A BALANCED SCORECARD.

The Process of Building a Balanced Scorecard.

Cases From Different Industries.

Important Issues in the Building Process.

Scorecards as Management Control.

Measures and their Causal Relations.

IMPLEMENTING A BALANCED SCORECARD.

Systems and IT Solutions for Scorecards.

Towards a Learning Organization.

ADDITIONAL USES.

Using Scorecards to Inform Outside Parties.

Scorecards in the Public Sector.

CONCLUSION.

Making the Scorecard Process a Success.

Appendix.

Interviews.

References.

Index.

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