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Performance Management 2/E / Edition 2
     

Performance Management 2/E / Edition 2

4.0 1
by Robert Bacal
 

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ISBN-10: 0071772251

ISBN-13: 9780071772259

Pub. Date: 12/12/2011

Publisher: McGraw-Hill Professional Publishing

Proven strategies for maximizing employee commitment and performance

As a manager, you know that employee performance is your most important asset—but are you making smart, well-thought-out efforts to leverage it to its fullest?

Manager’s Guide to Performance Management helps you get the most out of your people by focusing on

Overview

Proven strategies for maximizing employee commitment and performance

As a manager, you know that employee performance is your most important asset—but are you making smart, well-thought-out efforts to leverage it to its fullest?

Manager’s Guide to Performance Management helps you get the most out of your people by focusing on performance planning (instead of appraising), creating a dialog (instead of issuing directives), and solving problems (instead of pointing blame). Learn how to:

  • Work with employees to create goals that are beneficial to everyone
  • Observe, gather data on, and document performance
  • Conduct performance reviews in a cooperative, collaborative way
  • Address thorny situations proactively and professionally
  • Leverage the powerful but often misunderstood process of “progressive discipline”

Briefcase Books, written specifically for today’s busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:

+ Clear definitions of key terms and concepts

+ Tactics and strategies for managing performance

+ Tips for executing the tactics in the book

+ Practical advice for minimizing the possibility of error

+ Warning signs for when things are about to go wrong

+ Examples of successful performance management

+ Specific planning procedures, tactics, and hands-on techniques

Product Details

ISBN-13:
9780071772259
Publisher:
McGraw-Hill Professional Publishing
Publication date:
12/12/2011
Series:
Briefcase Books Series
Edition description:
Net
Pages:
256
Sales rank:
737,702
Product dimensions:
5.90(w) x 8.90(h) x 0.60(d)

Table of Contents

Introduction vii

1 Performance Management: An Overview 1

What's Wrong with This Picture? 1

Is There Hope? 2

Performance Management: What Is It? 3

What Performance Management Isn't 4

What's the Payoff for Using Performance Management? 4

Manager's Checklist for Chapter 1 9

2 The Challenge of Performance Management 11

Why Do So Many People Try to Avoid Performance Management? 12

Criteria for Performance Management That Works 16

When Performance Management Approaches Don't Work 20

Manager's Checklist for Chapter 2 21

3 Performance Management as a System 23

What Is a System? 23

The Components of a Performance Management System 24

Where Performance Management Fits into the Big Picture 34

Manager's Checklist for Chapter 3 36

4 Getting Ready: Preparing to Start the Process 37

Gathering Your Information 37

Preparing and Educating Staff 43

Manager's Checklist for Chapter 4 47

5 Performance Planning: Setting Targets 49

Some Issues 49

An Overview of the Performance Planning Process 51

The Performance Planning Meeting 52

The Follow-Up 61

An Optional Step: Action Planning 61

Manager's Checklist for Chapter 5 62

6 Ongoing Performance Communication 63

The Purpose 63

The Outcomes (Communication + Deliverables) 64

Formal Methods 65

Informal Methods 71

People Techniques 72

Communication in Action 73

Manager's Checklist for Chapter 6 74

7 Data Gathering, Observing, and Documenting 77

Why Do We Gather Data and Observe? 78

What Do We Gather? What Do We Document? 79

Manager's Checklist for Chapter 7 84

8 Three Approaches to Evaluating Performance 85

The Dilemma of Individual Performance Appraisal 86

Rating Systems 88

Ranking Systems 93

Appraisal by Objectives and Standards 95

Manager's Checklist for Chapter 8 99

9 The Performance Appraisal Meeting 101

What Makes the Process Work? 102

Preparing and Scheduling 103

The Appraisal Meeting 106

Manager's Checklist for Chapter 9 110

10 Performance Diagnosis and Improvement The Key to Success 113

Causes of Success and Less-Than-Success 114

The Performance Diagnosis/Improvement Steps 116

The People Process 122

Manager's Checklist for Chapter 10 123

11 Performance Management and Discipline 125

The Meaning of Discipline 126

Principles of Disciplinary Action 128

The Purpose of Disciplinary Action/Consequences 128

The Progressive Discipline Steps 129

Disciplinary Process in Action 133

Manager's Checklist for Chapter 11 139

12 If It's So Easy, Why Isn't "It" Getting Done? Answers to Common Objections 141

I'm Too Busy and You Are Asking Me to Do More Work 141

The System We're Forced to Use Is Dreadful It's a Wasteful Paper Chase 144

My Employees Hate the Appraisal Process 145

If I Use a Cooperative Approach, Employees Will Take Advantage and I Will Lose Power 146

Unless I Can Use Performance Appraisal to Reward Employees (Pay for Performance), There's No Point 147

Employees Won't Like Me or Get Angry if I Have to Tell Them They Need to Improve 150

Human Resources Won't Let Me Manage Performance Properly 151

Manager's Checklist for Chapter 12 153

13 People Process, People Techniques 155

Your People Mindset 156

Essential Interpersonal Skills 157

Manager's Checklist for Chapter 13 166

14 Human Resources and Performance Management 169

A True Story 169

Departments and Performance Management and Appraisal 172

What Should HR's Role Be in Performance Management? 175

Manager's Checklist for Chapter 14 179

15 Revamping Performance Management Across the Enterprise 181

First, the Errors 182

Solutions for Revamping the Performance Management System 186

Manager's Checklist for Chapter 15 189

16 Performance Management in Action 191

The First Step Toward Improving Performance Management 191

Agreeing on Goals and Objectives 194

Planning Performance with Staff 195

Communicating About Progress and Solving Problems 197

Preparing for the Yearly Review 198

Reviewing and Evaluating 198

The Outcomes 199

Closing Comments 200

Manager's Checklist for Chapter 16 200

Epilogue 201

Index 203

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Performance Management 2/E 4 out of 5 based on 0 ratings. 1 reviews.
Anonymous More than 1 year ago