Performance Management: Finding the Missing Pieces (to Close the Intelligence Gap) / Edition 1by Gary Cokins, Cokins
Pub. Date: 03/15/2004
Performance Management (PM) is the process of managing an organization’s strategy through a fully integrated system of business improvement methodologies supported by technology. PM encompasses the methodologies, metrics, processes, software tools, and systems that manage the performance of an organization. Written by a leading thinker and pioneer in cost and… See more details below
Performance Management (PM) is the process of managing an organization’s strategy through a fully integrated system of business improvement methodologies supported by technology. PM encompasses the methodologies, metrics, processes, software tools, and systems that manage the performance of an organization. Written by a leading thinker and pioneer in cost and performance management, Performance Management shows corporations how to implement PM toolsor refine the ones they already haveto make better executive and operational decisions that will achieve greater results.
Describing the full vision of PM and how to reap the most benefits from it, Performance Management shows organizations how to use PM tools that have existed for decades or have become recently popularsuch as balanced scorecards, Six Sigma, and activity-based managementto collect data, transform and model the data into information, and Web-report it to users. Author Gary Cokins exposes PM as not just an integrated set of improvement methodologies but also as a discipline intended to maintain a view of the larger picture and to understand how an organization works as a whole. PM can be successfully applied to managing any organization, including businesses, hospitals, universities, government agencies, military bodies, and every other entity that has employees and partners with a purpose.
In Performance Management, CEOs, CFOs, vice presidents, and managers discover:
- How to refine aspects of existing PM systems to work in harmony with newer components and apply "what-if" scenario modeling to them
- The explicit linkage between strategic, operational, and financial objectives, and how to communicate these linkages to managers and employee teams
- How to measure the profitability of customers and apply this knowledge to marketing strategies and campaigns
- How time, service level, cost, quality, and flexibility all interrelate with trade-offs
- How to align employee behavior to strategic objectives and motivate employees to accept strategy as everyone’s job
- How to test and validate the goals set by senior management
Performance Management shows senior managers how to use tools already in their grasp to navigate their organizations to the top of their game through better guidance, feedback, and decision-making.
Table of Contents
About the Author.
About the Web Site.
1. Why the Need for Performance Management as a System?
PART ONE: Performance Management Process.
2. Integrating a Suite of Proven Methodologies.
3. Support from Fact-Based Data and Information Technology.
PART TWO: Strategy Maps and Balanced Scorecards: The Link between Strategy and Successful Execution by Operations.
4. Measurement Problems and Solutions.
5. Strategy Maps and Scorecards as a Solution.
6. Strategic Objectives’ Drive Gears: Cascading Measures.
7. A Recipe for Implementation.
8. The Human Side of Collaboration.
9. Fact-Based Management Accounting Data.
10. Scorecards and Strategy Maps: Enablers for Performance Management.
PART THREE: Leveraging Financial Analytical Facts and Truths.
11. If Activity-Based Management Is the Answer, What Is the Question?
12. Activity-Based Management Model Design and Principles: Key to Success.
13. Operational (Local) Activity-Based Management for Continuous Improvement.
14. Strategic Activity-Based Management for Customer and Channel Profitability Analysis.
15. Predictive Costing, Predictive Accounting, and Budgeting.
16. Activity-Based Management Supports Performance Management.
PART FOUR: Integrating Performance Management with Core Solutions.
17. Customer Intelligence and Customer Relationship Management.
18. Supplier Intelligence: Managing Economic Profit across the Value Chain.
19. Process Intelligence with Six Sigma Quality and Lean Thinking.
20. Shareholder Intelligence: Return on Whose Investment?
21. Employee Intelligence: Human Capital Management.
PART FIVE: Performance Management, Business Intelligence, and Technology.
22. Data Management and Mining with Performance Management.
23. Final Thoughts: Linking Customers to Shareholders.
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