Performance Scorecards: Measuring the Right Things in the Real World

Overview

Performance Scorecards helps busy leaders slice through the information glut to reduce the time they have to spend deciphering data and increase their ability to make the right business decisions." "Performance Scorecards can be customized to measure the factors specific to an individual organization's progress, providing a greater degree of flexibility than ever before Managers can use Performance Scorecards to gauge sales, employee satisfaction, quality - whatever factors most influence their own company's ...
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Overview

Performance Scorecards helps busy leaders slice through the information glut to reduce the time they have to spend deciphering data and increase their ability to make the right business decisions." "Performance Scorecards can be customized to measure the factors specific to an individual organization's progress, providing a greater degree of flexibility than ever before Managers can use Performance Scorecards to gauge sales, employee satisfaction, quality - whatever factors most influence their own company's success." "Readers learn how Performance Scorecards can help them focus on the measures that matter to their own customers, employees, and stakeholders - and implement the right measures in the right places at the right times.

Because they can be customized to track indicators specific to your organization's success, "Performance Scorecards" are a busy manager's best resource for quickly aligning strategy and promoting behaviors that lead to desired results.

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Editorial Reviews

From the Publisher
"This is the best book I've read on performance measurement--and I've read a lot. Finally, a practical book that not only tells you why, but also tells you where, when, and how through an easily read and engaging story that flows throughout the book. I would give Performance Scorecards a 10 on every dimension--understandable, highly readable, and most of all, practical!"(Jack Grayson, chairman, American Productivity & Quality Center)

"If you want a practical framework for focusing on the critical elements of success through measures, this book is for you. It makes a complex subject-developing and cascading a scorecard of measures-easy to understand and easy to apply."(Tina Sung, president and CEO, American Society for Training and Development (ASTD))

"Business schools too often fail to provide students with an integrated, systematic view of the corporation and the tools to definitively link strategic plans, operations, and business results. Both shortcomings are eliminated by Performance Scorecards. This book should be required reading for all current and former MBA students."(P. George Benson, dean, Terry College of Business, University of Georgia)

"Any business leader who is serious about measuring the real drivers of performance should read this book. The authors clearly understand the speed of business and they've designed an approach with that in mind. The message is straightforward, sensible, and practical."(John Cone', vice president, Dell Learning, Dell Computer Corporation)

"Performance Scorecards is a must read for corporate leaders trying to wade through the reams of data and information that hits their in-baskets on a daily basis. Establishing a scorecard that accurately measures a company's strategic goals and objectives is the only way to know if and when your company, your department, or your work group is successful. This book provides a clear and concise guide to developing such a scorecard."(Sheila T. Harrell, vice president, customer service strategic planning and analysis, electronic commerce and customer services, FedEx Corporation)

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Product Details

  • ISBN-13: 9780470910269
  • Publisher: Wiley
  • Publication date: 4/14/2000
  • Edition number: 1
  • Pages: 192
  • Product dimensions: 7.40 (w) x 9.10 (h) x 0.50 (d)

Meet the Author

Richard Chang is president and CEO of Richard Chang Associates, Inc., a diversified organizational improvement consulting firm. He is the author of 20 books. He lives in Irvine, California.

Mark Morgan is a senior consultant with Richard Chang Associates. He lives in Florida.

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Table of Contents

The Authoring Team
Preface
Acknowledgments
Introduction
1 The Performance Problem 1
2 Setting the Stage for Scorecards 9
3 Collect Scorecard Inputs 19
4 Create Your Scorecard 39
5 Cultivate Your Scorecard 57
6 Cascade Your Scorecard 83
7 Connect Your Scorecard 109
8 Confirm Your Scorecard 129
9 Knowing the Score 155
References 161
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