Personal and Organizational Transformations: The True Challenge of Continual Quality Improvement

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This book offers triple value: a coherent theory of quality improvement for individuals and organizations that highlights the multiple transformations necessary; real-life case histories of successful applications of the theory; and 'coaching' to help the reader begin putting quality improvement into action each day of the week. Dalmar Fisher and William R. Torbert present a totally fresh perspective on the challenge of improving your organization. With wit and intelligence, experience and case material, they ...
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London 1995 Paperback Good in No d/j as Published jacket 8vo-over 7?"-9?" tall. Examines the issue of how to transform a company, suggesting that individuals must change for the ... company to do likewise; that change cannot happen overnight; and that qualities such as continual questioning are the essence of managing a transforming organization. 271pp. N.B. Very small amount of highlighting. Top right corner of front cover creased. *****PLEASE NOTE: This item is shipping from an authorized seller in Europe. In the event that a return is necessary, you will be able to return your item within the US. To learn more about our European sellers and policies see the BookQuest FAQ section***** Read more Show Less

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Overview

This book offers triple value: a coherent theory of quality improvement for individuals and organizations that highlights the multiple transformations necessary; real-life case histories of successful applications of the theory; and 'coaching' to help the reader begin putting quality improvement into action each day of the week. Dalmar Fisher and William R. Torbert present a totally fresh perspective on the challenge of improving your organization. With wit and intelligence, experience and case material, they reveal how quality programmes can make an impact on your organization - by first having an impact on the managers who lead them. This book offers ways of developing yourself and your team into people of vision and action who see quality as an ongoing, productive process, rather than a bolt-on extra. These strategies include action inquiry - being aware and responsive to strengths and weaknesses even in the midst of daily management; power - learning how to use your influence to create positive reactions to quality; and personal transformations - are you an Opportunist, Diplomat, Technician, Achiever or Magician, and how can you develop your working ways to meet quality ideals? Personal and Organizational Transformations is not just about the objectives of quality - such as building customer focus - but how to actually achieve these aims. Examples from transforming companies, exercises, studies of leaders, and an unusual case from deep space(!) provide illustrations which will stretch you, your beliefs, and build a convincing and inspiring portrait of how to get to grips with the challenge of continual quality improvement.
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Product Details

Table of Contents

Series preface
Acknowledgements
Introduction
1 CQI and the manager in action 3
2 Action inquiry: the gene of CQI 13
3 Fundamentals of action inquiry 26
4 Practising action inquiry at work 47
5 Frames and personal development as foundations for CQI 59
6 Strategists in action: managerial and organizational learning 77
7 Developing a CQI group 95
8 Developing a learning organization 108
9 TQM programmes and the ongoing paradox of generating organization-wide Collaborative Inquiry 126
10 The quintessence of Collaborative Inquiry 152
11 The 'chaotic' action awareness of transformational leaders 175
12 Creating a Community of Inquiry 197
13 Seeking the good life: the CQI Path 221
Appendix A: Action inquiry exercises 239
Appendix B: Liberating Disciplines 253
Index 269
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