Personal Conflict Management: Theory and Practice by Suzanne Mccorkle, Melanie Reese | | 9780205499885 | Paperback | Barnes & Noble
Personal Conflict Management: Theory and Practice

Personal Conflict Management: Theory and Practice

by Suzanne Mccorkle, Melanie Reese
     
 

ISBN-10: 0205499880

ISBN-13: 9780205499885

Pub. Date: 06/23/2009

Publisher: Taylor & Francis

Personal Conflict Management utilizes a modernized theory/skill approach to interpersonal conflict, placing equal emphasis on the theoretical and practical.

Supporting the notion that there is not one correct approach to conflict management, and utilizing the authors’ shared experiences as mediators and organizational facilitators, this book demonstrates

Overview

Personal Conflict Management utilizes a modernized theory/skill approach to interpersonal conflict, placing equal emphasis on the theoretical and practical.

Supporting the notion that there is not one correct approach to conflict management, and utilizing the authors’ shared experiences as mediators and organizational facilitators, this book demonstrates the value of collaborative models for resolving conflict and the necessity and benefits in understanding competitive approaches. Through the inclusion of both competitive and cooperative theories, the authors present contrasting perspectives of conflict management.

Beginning with an introduction to conflict, the book examines the major approaches and theories of conflict management. Following a discussion of the causes and variables which exist within conflicts, the skills necessary for conflict management are analyzed, including listening, the ability to seek information, the importance of understanding personality types and behavior patters, negotiation, and conflict assessment. The final two sections of the book take the reader beyond the basics, exploring the difficulties encountered in conflict management, the aftermath to a conflict, and conflicts in context, applying the theoretical concepts to everyday situations.

Product Details

ISBN-13:
9780205499885
Publisher:
Taylor & Francis
Publication date:
06/23/2009
Series:
MySearchLab Series 15% off Series
Edition description:
New Edition
Pages:
360
Sales rank:
380,280
Product dimensions:
6.90(w) x 9.10(h) x 0.80(d)

Table of Contents

Section I: Interpersonal Conflict Causes and Patterns
Chapter 1: Conflict in Everyday Life
Chapter 2: Major Approaches to Conflict Management
Chapter 3: Competitive and Cooperative Approaches
Chapter 4: Causes of Conflict
Chapter 5: Interpersonal Conflict Variables
Section II: Conflict Management Skills
Chapter 6: Listening and Seeking Information
Chapter 7: Styles and Behavior Patterns
Chapter 8: Negotiation
Chapter 9: Conflict Assessment
Section III: Beyond the Basics
Chapter 10: Difficult People and Bullies
Chapter 11: Moving Beyond Self Help
Chapter 12: Managing the Aftermath: Anger, Apology, Forgiveness, and Reconciliation
Section IV: Conflict in Context
Chapter 13: Family Communication and Conflict
Chapter 14: Conflict at the Workplace
Chapter 15: Conflict and Society
Appendices
A: A Six Step Method for Managing the Difficult Person Encounter
B: The University Chain of Command
C.: The Meeting Manager
S Essential Skills to Prevent and Moderate Conflict
D: A Lifetime of Predictable Conflicts
E: Sample Mediation Case
F: Media and Family Conflict
Glossary

References

Index

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >