Phlebotomy: A Client-Based Approach / Edition 1

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This text includes complete coverage of blood collection techniques including venipuncture, capillary puncture, and arterial puncture. Safety, special collection procedures, and blood collection equipment are discussed, as well as developing customer service skills.
Divided into three sections, this well-organized book covers all aspects of phlebotomy. The first section provides an overview of the pre-technical training period and presents the phlebotomist's role in the health care environment as customer service representative. The second section covers essential blood collection techniques and the third section focuses on developing effective customer service skills that will benefit tomorrow's health care professionals.
(safety, equipment, customer service, Allied Health, MLT, phlebotomy, blood, blood samples)

The book contains black-and-white illustrations.

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Product Details

  • ISBN-13: 9780827354531
  • Publisher: Delmar Cengage Learning
  • Publication date: 9/28/1996
  • Series: Medical Lab Technician Series
  • Edition description: Older Edition
  • Edition number: 1
  • Pages: 164
  • Product dimensions: 7.35 (w) x 9.19 (h) x 0.42 (d)

Table of Contents

List of Procedures
Ch. 1 The Phlebotomist's Role 3
Ch. 2 Safety in the Workplace 22
Ch. 3 Customer Service and the Phlebotomist 35
Ch. 4 Venipuncture Introduction: The Circulatory System 45
Ch. 5 Blood Collection Equipment 58
Ch. 6 Collection by Routine Venipuncture 68
Ch. 7 Collection by Skin Puncture 83
Ch. 8 Special Procedures 94
Ch. 9 Common Laboratory Tests 105
Ch. 10 Communication Skills for the Phlebotomist 121
Ch. 11 Conflict Management Skills 130
Ch. 12 Becoming an Employee 138
References 143
Glossary 145
App Review Activities Answers 151
Index 159
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