The Phone Book: Telephone Skills for Business Success Student Text / Edition 1

The Phone Book: Telephone Skills for Business Success Student Text / Edition 1

by Judith E. Fisher
     
 

ISBN-10: 0256187444

ISBN-13: 9780256187441

Pub. Date: 07/13/1995

Publisher: McGraw-Hill Higher Education

The Phone Book takes a hands-on, interactive approach tohelping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Examples of proper techniques are also included.

Overview

The Phone Book takes a hands-on, interactive approach tohelping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Examples of proper techniques are also included.

Product Details

ISBN-13:
9780256187441
Publisher:
McGraw-Hill Higher Education
Publication date:
07/13/1995
Edition description:
New Edition
Pages:
128
Product dimensions:
8.50(w) x 10.82(h) x 0.33(d)

Table of Contents

The Challenges of Telephone Communication Three Key Telephone Skills Handling Incoming Calls Handling Customer Orders on the Telephone Handling Customer Problems and Complaints Handling Outbound Calls Using the Telephone in Sales Situations Using Telephone Technology

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