Phone Skills for the Information Age / Edition 3

by Dorothy A. Maxwell

Overview

This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex business environments. The text includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.

Product Details

ISBN-13:	9780073017273
Publisher:	McGraw-Hill Education
Publication date:	02/24/2005
Edition description:	New Edition
Pages:	152
Product dimensions:	8.40(w) x 10.80(h) x 0.30(d)

Table of Contents

Communicating Positively

Making Phone Calls

Handling Incoming Phone Calls

Handling Special Types of Calls

Servicing the Customer on the Phone

Using Phone-Related Equipment & Technology