PHR Exam Prep: Professional in Human Resources

by Cathy Winterfield

Overview

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• Study Tips like the advice and instruction that a personal tutor might provide
• Notes, Tips, and Cautions provide you with hints and strategies that will help you reduce your mistakes on the exam
• Comprehensive discussion of all six functional areas covered on the PHR Exam
• Practice Questions that include detailed explanations of correct and incorrect answers–so you can learn the material from your success and mistakes

 

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• Master the PHR exam materials in all six tested functional areas
• Prepare with a comprehensive practice test
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• CD-ROM—based practice exam includes an interactive test engine for a meaningful exam experience with 175 questions
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CATHY LEE PANTANO WINTERFIELD, MBA, MSHE, SPHR, ACC, is President of NovaCore Performance Solutions, a firm dedicated to enhancing individual and team workplace performance. She has more than 25 years of experience in HR, training, consulting, management, and coaching for businesses, non-profits, and governmental entities. She previously served as Director of Human Resource Management Programs for Cornell University’s School of Industrial and Labor Relations. Winterfield has presented on many HR and management development topics, and co-authored more than a dozen online courses in these fields. Her books include Performance Appraisals and Mission-Driven Interviewing, as well as the Pearson IT Certification books SPHR Exam Prep, Third Edition, PHR/SPHR Quick Reference, and every edition of PHR Exam Prep. She is a member of SHRM, ASTD, and the International Coach Federation.

Product Details

ISBN-13:	9780134060361
Publisher:	Pearson Education
Publication date:	08/28/2015
Series:	Exam Prep
Sold by:	Barnes & Noble
Format:	eBook
Pages:	624
Sales rank:	502,633
File size:	14 MB
Note:	This product may take a few minutes to download.

About the Author

Cathy Lee Pantano Winterfield, MBA, MSHE, SPHR, ACC, is president of NovaCore Performance Solutions, a coaching firm dedicated to enhancing the performance of individuals and teams in the workplace. This enterprise represents the culmination of more than 25 years of experience in human resources, training, consulting, management, and coaching in businesses, not-for-profit organizations, and governmental entities. Previously, Cathy served as a member of the extension faculty of Cornell University School of Industrial and Labor Relations, where she was the director of human resource management programs.

Cathy has written numerous books:

 

• Performance Appraisals, for Silver Lining Publications, a division of Barnes & Noble
• Mission-Driven Interviewing: Moving Beyond Behavior Based Questions, by PTI Publishing
• PHR Exam Prep (First, Second, and Third Editions)
• SPHR Exam Prep (Third Edition), by Pearson IT Certification
• PHR/SPHR Quick Reference, by Pearson IT Certification

 

Cathy has presented at national and local conferences on a variety of topics related to human resources and management development. In addition, she has coauthored more than a dozen online courses in leadership, human resources, management development, and organ donation. Cathy holds a bachelor of arts degree from Ithaca College; an MBA from Pace University; and a master’s degree in higher education from Kaplan University, with a specialty in Online College Teaching. She has earned the Associate Certified Coach (ACC) credential from the International Coach Federation. She is also a certified administrator of the Myers-Briggs Type Indicator (MBTI) Assessments. Cathy has likewise earned the Senior Professional in Human Resources (SPHR) designation from the Human Resource Certification Institute; and the CCP (Certified Compensation Professional) designation from WorldatWork. She is a member of the Society for Human Resources Management, the American Society for Training & Development, and the International Coach Federation.

Table of Contents

Introduction.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

Chapter 1: Business Management and Strategy (BM & S).. . . . . . . . . . . . . . . . . . . . . . . 1
The Evolving Role of HR.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
     A Brief Historical Scan of HR.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
     HR As It Was, and HR As It Is (or Can Be).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
     The HR Impact Model. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
     The Dimensions of HR: The Three Legs of a Stool.. . . . . . . . . . . . . . . . . . . . . . 4
     SWOT Analysis (Strengths, Weaknesses, Opportunities, and Threats).. . . . . . . 6
Environmental Scanning: An External Perspective.. . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
     The HR Professional as Internal Consultant.. . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Organizational Structure and HR.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
     The “Roots” of Organizational Structure.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
     The Functional Organizational Structure.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
     The Divisional Organizational Structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
     The Matrix Organizational Structure.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
     Other Organizational Design Concepts. . . . . . . . . . . . . . . . . . . . . . . . . 14
     The Organizational Life Cycle.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
     Maslow’s Hierarchy of Needs, 1954.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
     B.F. Skinner, Operant Conditioning, 1957.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
     Frederick Herzberg, Motivation-Hygiene Theory, 1959.. . . . . . . . . . . . . . . . . . 18
     Douglas McGregor, Theory X and Theory Y, 1960. . . . . . . . . . . . . . . . . . . . . . 19
     David McClelland, Acquired Needs Theory, 1961. . . . . . . . . . . . . . . . . . . . . . . 19
     J. Stacy Adams, Equity Theory, 1963.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
     Victor Vroom—Expectancy Theory, 1964.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
     HR’s Role in Change Management.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
     Nonmathematical Forecasting Techniques.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
     Mathematical Forecasting Techniques.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Legislative Framework, Considerations, and Opportunities.. . . . . . . . . . . . . . . . . . . . 29
     How a Bill Becomes a Law. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
     Be Heard—Reach Out to Your Elected Officials.. . . . . . . . . . . . . . . . . . . . . . . . 32