Planning and Evaluating Library Networked Services and Resources

by John Carlo Bertot Ph.D. (Editor), Denise M. Davis (Editor)

Overview

This book describes techniques for evaluating services provided through library networks, including collection development, group purchases, and reference services. Providing guides for developing evaluation instruments, testing them and applying them, it is comprehensive in its treatment of evaluating network services. Featuring contributions from some of the leaders in the area of e-metrics (Oliver Pesh, Ebsco; Judith Hiott, Houston Public; Jeff Shim, ARL e-metrics; and Chuck McClure) this book is an integrated, updated knowledge base of events in this area since 1998. It also provides a great deal of experiential knowledge concerning what libraries should do, plan for, and use in e-metrics.

Product Details

ISBN-13:	9781563089640
Publisher:	Bloomsbury Academic
Publication date:	12/30/2004
Edition description:	New Edition
Pages:	374
Product dimensions:	6.14(w) x 9.21(h) x 0.77(d)
Age Range:	3 Months

About the Author

JOHN CARLO BERTOT is Professor, School of Information Studies, Florida State University, Chair of of the International Standards Organizations (ISO) Working Group 4, member of ISO Working Group 2, and serves on the National Information Standards Organizations (NISO) library statistics committee. He is Editor of Government Information Quarterly and Co-editor of Library Quarterly.

DENISE M. DAVIS is Director of the Office for Research and Statistics at the American Library Association. She serves on the advisory committees of the National Center for Education Statistics (NCES) Library Program for the public and state library surveys, and chairs the NCES academic library survey advisory committee. She also chairs the National Information Standards Organization Library Statistics Standard Z39.7 revision committee, and serves on a number of other committees including the ProjectCOUNTER advisory and International Standards Organization (ISO) committees. library statistics standards.

Table of Contents

List of Figures and Tables
Preface
Network Service and Resource Evaluation Planning by John Carlo Bertot
Selecting Evaluation Approaches for a Networked Environment by John Carlo Bertot and J.T. Snead
Methods and Tools for Assessing Network Services and Resources by John Carlo Bertot
E-Metrics and Performance Indicators: Availability and Use by John Carlo Bertot
Needs Assessment by Denise M. Davis
Requests for Proposals, Licenses, and Contracts: Assessing Negotiated Agreements for Network-Based Collections and Services by Denise M. Davis
Policies to Ensure Use of and Access to Network-Based Services and Resources by Denise M. Davis and John Carlo Bertot
Resource Allocation in the Networked Environment by Judith Hiott and Syma Zerkow
Getting the Most out of Vendor Supplied Usage Statistics by Wonsik Shim
Usage Statistics from the Vendor's Perspective by Oliver Pesch
Key Issues, Themes, and Future Directions for Evaluating Networked Services by Charles R. McClure
List of Figures and Tables