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| Foreword | ||
| Acknowledgments | ||
| The Planning Process | 1 | |
| Ch. 1 | Why Plan? | 2 |
| Ch. 2 | Prepare: Planning to Plan | 10 |
| Ch. 3 | Envision: Imagining the Future | 18 |
| Ch. 4 | Design: Inventing the Future | 27 |
| Ch. 5 | Build: Assembling the Future | 32 |
| Ch. 6 | Implement: Moving into the Future | 40 |
| Ch. 7 | Communicate: Informing the Stakeholders | 47 |
| Public Library Service Responses | 53 | |
| Basic Literacy | 58 | |
| Business and Career Information | 62 | |
| Commons | 67 | |
| Community Referral | 72 | |
| Consumer Information | 77 | |
| Cultural Awareness | 82 | |
| Current Topics and Titles | 87 | |
| Formal Learning Support | 92 | |
| General Information | 98 | |
| Government Information | 103 | |
| Information Literacy | 108 | |
| Lifelong Learning | 113 | |
| Local History and Genealogy | 118 | |
| Index | 123 |
Overview