Plant and Service Tours in Operations Management / Edition 1

Paperback (Print)

More About This Textbook


This book provides a solid foundation in the fundamentals of different production and operations processes. Covers the full spectrum of manufacturing and service sector processes. Considers both materials and information flows, including order entry and order fulfillment. Discusses how various production and operations processes have changed over time. Appropriate for readers interested in Production and Operations Management, Operations Management, and Service Operations Management.
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Product Details

  • ISBN-13: 9780536646774
  • Publisher: Pearson Custom Publishing
  • Publication date: 7/28/2004
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 256
  • Sales rank: 866,837
  • Product dimensions: 14.20 (w) x 11.00 (h) x 0.60 (d)

Table of Contents

A Continuous Flow Process (International Paper—Androscoggin Mill).
A Job Shop (Norcen Industries).
A Batch Flow Process (Jos. A. Bank Clothiers).
A Machine-Paced Line Flow Process (Carrier Corporation—Indianapolis).
A Hybrid (Batch/Continuous Flow) Process (Stroh Brewery—Winston-Salem).
A Worker-Paced Line Flow Process and a Service Factory (Burger King—Noblesville, IN).
A Service Shop (Ogle-Tucker Buick).
Mass Service (Lazarus Department Store—Castleton Square).
A Professional Service (Arthur Andersen—Charlotte).
A Project (Geupel DeMars—Indianapolis).
A Comparison of Production and Service Processes.
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