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Police Talk : A Scenario-Based Communications Workbook for Police Recruits and Officers / Edition 1

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Overview

A must-have guide for all law enforcement personnel, this state-of-the-art book helps develop and sharpen the verbal skills so important to modern police work. Based on actual situations that bring the realities of the profession to life, it focuses on the challenges faced by today's community police officers, and offers practical and often lifesaving instruction in a wide range of communication skills. Begins each chapter with theory and quickly moves to real-life applications, with many examples of dialogue (both effective and ineffective) between officers and citizens. Covers such skills as interviewing, notetaking, conflict resolution, problem-solving, dealing with handicapped persons, coping with job-related stress, domestic violence, sensitivity and diversity issues, assertiveness, use of authority, sexual harassment, and more. Emphasizes officer safety and shows how effective communication skills can defuse an explosive situation. Features real-world policing scenarios throughout, and helps readers learn to recognize and handle the kinds of manipulative ploys often used by persons who are breaking the law so that they can perform their jobs more effectively and with a higher degree of safety. For recruits, veteran police officers, and others in the criminal justice profession.

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Product Details

  • ISBN-13: 9780130895882
  • Publisher: Prentice Hall
  • Publication date: 1/11/2001
  • Series: P. A. C. T. Series
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 128
  • Sales rank: 990,513
  • Product dimensions: 5.90 (w) x 8.90 (h) x 0.40 (d)

Read an Excerpt

PREFACE

Communication skills save lives. Police Talk was written to help both recruits and experienced officers develop and sharpen the verbal skills so important to modern police work.

As law enforcement becomes more complex and sophisticated, fir, communication is more important than ever before. Police officers need expertise in conflict resolution, assertiveness, use of authority, interviewing, and a host of other skills. Today's emphasis on community policing challenges officers to protect public safety while showing sensitivity to victims and citizens with special needs. Domestic violence, another area receiving intense attention, requires a high degree of communication proficiency.

Police Talk offers concise, up-to-date instruction for recruits and officers facing these challenges. Each chapter contains a summary and multiple-choice questions (with answers at the back of the book) to ensure comprehension and reinforce learning. Scenarios and discussion questions bring the realities of modern police work right into the classroom. Every officer, from the newest recruit to the most experienced veteran, can benefit from the information—always practical and often lifesaving—provided in this workbook.

Jean Reynolds is a professional writer and a communications specialist. She has a Ph.D. from the University of South Florida. Her teaching experience includes communication training for the Department of Corrections in Florida. Major Mary Mariani of the Winter Haven Police Department is one of only 35 instructors in domestic violence who have been recognized by the National Association of Women in Policing. A trainer with both a nationaland an international reputation, she recently traveled to the Republic of Moldova as an expert on women's issues. She holds a Ph.D. from LaSalle University. Both Mary Mariani and Jean Reynolds are adjuncts in the Criminal Justice Academy at Polk Community College in Winter Haven, Florida. Acknowledgments

Many people helped to make this book possible, including Kim Davies, Debbie Goodman, and Corey Good at Prentice Hall, and Janet Kiefer at Carlisle Publishers Services. Mary also thanks Sandy Hall, whose friendship and encouragement helped make this book possible; Mella Thornhill, her mom, who has always supported her in all of her endeavors; and her brothers and their families, especially Doug, whose advice and guidance she values and depends upon. Jean thanks Charlie Reynolds, as always, for his encouragement and support. Most of all, we want to thank each other for years of friendship and a productive collaboration.

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Table of Contents

1. Introduction to Communication.

2. Communicating Authority.

3. Dealing with Manipulation.

4. The Rescue Triangle.

5. Listening and Interviewing Skills.

6. Sensitivity.

7. Crime Victims.

8. Problem Solving.

9. Sexual Harassment Issues.

10. Monitoring Your Attitude.

Additional Questions for Discussion.

Scenarios.

Answers to Multiple-Choice Questions.

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Preface

PREFACE

Communication skills save lives. Police Talk was written to help both recruits and experienced officers develop and sharpen the verbal skills so important to modern police work.

As law enforcement becomes more complex and sophisticated, fir, communication is more important than ever before. Police officers need expertise in conflict resolution, assertiveness, use of authority, interviewing, and a host of other skills. Today's emphasis on community policing challenges officers to protect public safety while showing sensitivity to victims and citizens with special needs. Domestic violence, another area receiving intense attention, requires a high degree of communication proficiency.

Police Talk offers concise, up-to-date instruction for recruits and officers facing these challenges. Each chapter contains a summary and multiple-choice questions (with answers at the back of the book) to ensure comprehension and reinforce learning. Scenarios and discussion questions bring the realities of modern police work right into the classroom. Every officer, from the newest recruit to the most experienced veteran, can benefit from the information—always practical and often lifesaving—provided in this workbook.

Jean Reynolds is a professional writer and a communications specialist. She has a Ph.D. from the University of South Florida. Her teaching experience includes communication training for the Department of Corrections in Florida. Major Mary Mariani of the Winter Haven Police Department is one of only 35 instructors in domestic violence who have been recognized by the National Association of Women in Policing. A trainer with both a national and an international reputation, she recently traveled to the Republic of Moldova as an expert on women's issues. She holds a Ph.D. from LaSalle University. Both Mary Mariani and Jean Reynolds are adjuncts in the Criminal Justice Academy at Polk Community College in Winter Haven, Florida.

Acknowledgments

Many people helped to make this book possible, including Kim Davies, Debbie Goodman, and Corey Good at Prentice Hall, and Janet Kiefer at Carlisle Publishers Services. Mary also thanks Sandy Hall, whose friendship and encouragement helped make this book possible; Mella Thornhill, her mom, who has always supported her in all of her endeavors; and her brothers and their families, especially Doug, whose advice and guidance she values and depends upon. Jean thanks Charlie Reynolds, as always, for his encouragement and support. Most of all, we want to thank each other for years of friendship and a productive collaboration.

Read More Show Less

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