Power Etiquette: What You Don't Know Can Kill Your Career / Edition 1

by Dana May CASPERSON

Overview

In an era when companies are competing based on service, manners are much more than a social nicety — they're a crucial business skill.

Can table manners make or break a megamerger? Can a faxing faux-pas derail a promising business relationship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career? Absolutely. In fact, good manners are good business.

Power Etiquette provides quick guidance on such pertinent and timely topics as:

• telephone, e-mail, and Internet etiquette
• table manners
• grooming and business dress
• written communications
• gift giving
• resumes and interviews
• making introductions
• public speaking
• networking

This no-nonsense "manners reference" refreshes you on everyday etiquette and makes sure you're on your best behavior.

Product Details

ISBN-13:	9780814479988
Publisher:	AMACOM
Publication date:	03/22/1999
Pages:	200
Product dimensions:	6.00(w) x 9.00(h) x 0.13(d)
Age Range:	17 Years

About the Author

DANA MAY CASPERSON (Santa Rosa, CA) is president of Professional Resource Institute, an image and etiquette consulting firm with clients including Pacific Bell and Ritz-Carlton hotels. She frequently addresses associations, corporations, and museums on etiquette and protocol.

Table of Contents

Power Etiquette ..... 1

Business Etiquette: Test Your Knowledge ..... 4

Chapter 1: The First Impression ..... 9

Chapter 2: Your Business Wardrobe ..... 25

Chapter 3: Meal Manners ..... 44

Chapter 4: Write It Right ..... 66

Chapter 5: Electronic Communication ..... 92

Chapter 6: When You Speak ..... 103

Chapter 7: Preparing for the Job ..... 120

Chapter 8: Office Finesse ..... 140

Chapter 9: Business Travel ..... 159

Chapter 10: After Hours ..... 170

Your Challenge: To Be the Best You Can Be ..... 187

Bibliography of International Customs ..... 188

Index ..... 189