Power Listening: Mastering the Most Critical Business Skill of All

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Overview

Listening is harder than it looks- but it's the difference between business success and failure.

Nothing causes bad decisions in organizations as often as poor listening. But Bernard Ferrari, adviser to some of the nation's most influential executives, believes that such missteps can be avoided and that the skills and habits of good listening can be developed and mastered. He offers a step-by-step process that will help readers become active ...

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Power Listening: Mastering the Most Critical Business Skill of All

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Overview

Listening is harder than it looks- but it's the difference between business success and failure.

Nothing causes bad decisions in organizations as often as poor listening. But Bernard Ferrari, adviser to some of the nation's most influential executives, believes that such missteps can be avoided and that the skills and habits of good listening can be developed and mastered. He offers a step-by-step process that will help readers become active listeners, able to shape and focus any conversation.

Ferrari reveals how to turn a tin ear into a platinum ear. His practical insights include:

  • Good listening is hard work, not a passive activity
  • Good listening means asking questions, challenging all assumptions, and understanding the context of every interaction
  • Good listening results in a new clarity of focus, greater efficiency, and an increased likelihood of making better decisions
  • Good listening can be the difference between a long career and a short one
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Product Details

  • ISBN-13: 9781591844624
  • Publisher: Penguin Group (USA) Incorporated
  • Publication date: 3/1/2012
  • Pages: 208
  • Sales rank: 365,290
  • Product dimensions: 6.32 (w) x 9.24 (h) x 0.54 (d)

Meet the Author

Bernard T. Ferrari is the chairman and founder of Ferrari Consultancy and a twenty-year veteran of McKinsey & Co. as a leader of its North American Corporate Finance and Strategy Practice and the firm's Health Care Practice. Prior to his career with McKinsey, he was a surgeon and chief operating officer of the Ochsner Clinic in New Orleans.

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Table of Contents

Author's Note and Acknowledgments vii

Foreword xi

Listen Up!

1 Listening Is Worth the Effort 11

2 What Kind of Listener Are You? 18

3 Respect Your Conversation Partner 27

4 How to Keep Quiet-Most of the Time 39

5 Challenge All Assumptions 52

6 Keeping Your Focus 66

Sorting the Chaos

7 What Is the Mandate? 87

8 What Is the Plan? 97

9 What Is the Team? 110

10 How Will We Get It Done? 123

11 Is It Getting Personal? 135

Reaping the Benefits

12 Connecting Better Listening to Better Judgment 153

13 Changing Your Organization through Listening 163

Conclusion: What to Do on Monday Morning 175

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