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The Power of Positive Confrontation: The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life, completely revised and updated edition
     

The Power of Positive Confrontation: The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life, completely revised and updated edition

3.5 2
by Barbara Pachter
 

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When slighted, misunderstood, cut in front of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore coworkers, change hairdressers, complain to friends, pound their fists, or rant on social media. They often miss the most positive, effective alternative of all: confronting positively. Now, for everyone who was never taught or never

Overview

When slighted, misunderstood, cut in front of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore coworkers, change hairdressers, complain to friends, pound their fists, or rant on social media. They often miss the most positive, effective alternative of all: confronting positively. Now, for everyone who was never taught or never realized that between "bully" and "wimp" is a range of behavior that is positive, dignified, and effective for dealing with life's bothersome situations, there is The Power of Positive Confrontation.

This book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life. In this updated edition, communications expert Barbara Pachter shares a practical, step-by-step guide to tackling conflicts in any situation, including a new section on navigating sticky situations online. The Power of Positive Confrontation reveals:
The consequences of not confronting or of confronting negatively
How to accurately assess what is bothering you and why
Three essential steps of polite and powerful confrontation
Vital verbal and nonverbal skills that make or break communication, including common language pitfalls
Strategies for assertive communication, whether face to face, in writing, by phone, or online

Editorial Reviews

From the Publisher

Worcester Telegram, 8/31/14
“No tricks; just intelligent action…Terrifically useful.”

Bookviews, September 2014
“Filled with good advice.”

Product Details

ISBN-13:
9780738217604
Publisher:
Da Capo Press
Publication date:
07/01/2014
Sold by:
Hachette Digital, Inc.
Format:
NOOK Book
Pages:
264
Sales rank:
700,232
File size:
922 KB

Meet the Author

Barbara Pachter is an internationally renowned business etiquette and communications speaker and coach, and adjunct faculty in the School of Business at Rutgers University. She has delivered over 2,100 seminars throughout the world. The author of ten books, including The Essentials of Business Etiquette and New Rules @ Work, Barbara Pachter lives in Cherry Hill, New Jersey.
pachter.com
@barbarapachter

Susan Magee is an assistant professor of communications and the author of several nonfiction books. She lives in Philadelphia.

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Power of Positive Confrontation 3.5 out of 5 based on 0 ratings. 2 reviews.
Anonymous More than 1 year ago
LilySB More than 1 year ago
This book is a valuable read for any area of life in which we deal with others, either at work or at home. It pointed out how many aspects influence our interactions with others, including how we dress, down to our own basic facial expressions. However, I give this book poor grades for inadequate editing! The author discusses proper diction and how to properly phrase statements, but her book is full of grammatical errors! So much so that it is distracting and takes away from her credit as a professional speaker. For example, in one paragraph there are two sentences in a row where it looks like someone put in two different choices for one term, and they left both options in! You have to finish editing a book before printing it, especially in a book where you discuss that same basic topic! I'd like to apply the author's own "WAC'em" tactic towards herself and tell her she needs a better editor. This is a worthy read to boost your skills and confidence in almost any interaction, but I was disappointed in all of the basic English errors.