Power Questions: Build Relationships, Win New Business, and Influence Others


Unlock the power of great questions

What do you think most engages a prospective client, or makes a lasting impression on someone you’ve just met? The popular belief is that we win business by being clever and quick on our feet, and that our brilliance — saying just the right thing — is what attracts others. But as Power Questions compellingly demonstrates, knowing the right question to ask is actually far more important than having a ready ...

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Unlock the power of great questions

What do you think most engages a prospective client, or makes a lasting impression on someone you’ve just met? The popular belief is that we win business by being clever and quick on our feet, and that our brilliance — saying just the right thing — is what attracts others. But as Power Questions compellingly demonstrates, knowing the right question to ask is actually far more important than having a ready answer.

Power Questions can immediately help you win more business, deepen your relationships, and connect with people more rapidly than you ever thought possible. It shows you how to use thought-provoking questions to engage prospects and uncover their most pressing issues. It gives you the tools to get inside the heart and mind of anyone you meet. In thirty-five inspiring chapters, you’ll meet a fascinating group of men and women. Through these riveting, real-life stories, you’ll learn exactly how each power question was used and the impact it had. You’ll discover how you can transform your daily conversations — and even someone’s life — through powerful questions that anyone can master.

You’ll learn how Steve Jobs asked a single motivating question that led to breakthrough results in developing the Macintosh personal computer. You’ll see how an unasked question cost a major company a huge project bid. Other powerful examples include:

• The question that stopped an angry executive in his tracks
• The sales question CEOs expect you to ask, versus the questions they want you to ask
• The question that can radically refocus any meeting
• A simple question that helped restore a marriage
• The penetrating question that can transform the life of a friend or colleague

Put these questions to use and you will connect more deeply with your clients, drive quickly to the heart of problems, and unlock your professional and personal influence in unexpected and delightful ways.

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Editorial Reviews

Publishers Weekly
In both professional and personal dealings, trusted and positive relationships are paramount, and according to consultant Sobel (Clients for Life) and executive Panas (Mega-Gifts), the way to build and deepen those relationships is to ask the right questions. Chapter by chapter, the authors present stories from corporate leaders, a minister, a billionaire, an attorney, a medical center CEO, and others for whom “power questions” became a turning point. Sobel and Panas suggest power questions for moving a sale forward; inspiring employees to better performance; building rapport; changing the direction of a losing trend; and establishing reciprocity. Each chapter ends with a plan of action for putting the questions into practice. There’s a heavily religious overtone to the book, and in fact many questions lead toward the spiritual. While thought provoking, this book is simply a treatise on the importance of relationships, and situations are rephrased as questions. Though the form may look useful, overall, the book doesn’t offer enough substance. (Feb.)
From the Publisher

“A powerful question can turn a tepid conversation into a revealing encounter, as demonstrated by Andrew Sobel and Jerold Panas in their engaging new book, Power Questions...first-rate and very helpful.”—The Globe and Mail

“Power Questions...is already my favorite, keep-it-close-at-hand business book. I read the book in a single sitting and within 24 hours landed a speaking engagement by asking a few of the “337 Essential Questions” that Sobel and Panas have carefully matched to 35 common business-related situations.”—Forbes.com

“Forget trying to be brilliant or clever on your feet to sell a prospect. Power questions will refocus meetings, stop people in their tracks and help you win new business.”—American Express.com, “Top 10 Business Books for the Summer”

“An inspirational read...strongly recommended”—Midwest Library Journal

The greatest gift you can give someone is to ask what he or she thinks, and truly listen to the answer. Sobel and Panas turn this powerful idea into practical, compelling advice by asking questions that reveal surprising, often life-changing, answers.—Ralph W. Shrader, Chairman and CEO, Booz Allen Hamilton

This book is amazing. It packs a wallop. It gets you inside the mind and heart of a person. I strongly recommend it.—John Schlifske, Chairman and CEO, Northwestern Mutual

Power Questions is easy to pick up, but hard to put down. Andrew and Jerry give a veritable playbook for building stronger relationships. Whether you read it cover-to-cover or just open a page to prepare for a new meeting, it’s a valuable resource no matter where you are in your career.—Frank D'Souza, CEO, Cognizant

Read this remarkable book and keep it handy, because these questions have the power to enrich every segment of your life.—Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level

Reading Power Questions is like listening in to the most amazing array of private conversations with CEOs, politicians, religious authorities, and entrepreneurs. A joyous read.—David Sable, Global CEO, Young & Rubicam

Andrew Sobel and Jerry Panas have developed the thought-provoking thesis in their book of the importance of asking questions to tailor advice and build relationships. Their work is illustrated with plenty of examples, and their premise becomes more convincing page by page.—Sir Winfried Bischoff, Chairman, Lloyds Banking Group

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Product Details

  • ISBN-13: 9781491514306
  • Publisher: Brilliance Audio
  • Publication date: 4/29/2014
  • Format: MP3 on CD
  • Edition description: Unabridged
  • Product dimensions: 5.25 (w) x 6.75 (h) x 0.50 (d)

Meet the Author

Andrew Sobel is the leading authority on client relationships and the skills and strategies required to earn enduring client loyalty. His books include the award-winning All for One (Wiley) and the bestselling Clients for Life. He has been featured in the Harvard Business Review, the New York Times, and USA Today. Andrew helps companies and individuals build their clients for life. Visit www.AndrewSobel.com.

Jerold Panas is the world’s leading consultant in philanthropy and the CEO of Jerold Panas, Linzy & Partners, the largest consulting firm in the world for advising nonprofit organizations and foundations on fundraising. Jerry is the author of thirteen bestselling books, including Asking and Mega Gifts. He works directly with CEOs, boards, and development professionals around the world. Visit www.JeroldPanas.com.

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Table of Contents

The Power Questions 1

1. Good Questions Trump Easy Answers 3

2. If You Don’tWant to Hit Bottom, Stop Digging the Hole 7

3. The FourWords 13

4. When the Sale Is Stuck 17

5. Mission Isn’t Important. It’s Everything 23

6. Get Out of Your Cave 27

7. Begin at the Beginning 33

8. Start Over 39

9. You Can Overcome Anything If You Understand Why 43

10. In a Hushed Moment 47

11. Is This the Best You Can Do? 53

12. No Gorilla Dust 59

13. Bury the Cliches 63

14. Don’t Let Anyone Steal Your Dreams 69

15. Silence Can Be the Best Answer 73

16. The Greatest Teacher 77

17. Push Open the Flood Gate 83

18. The Essence of Your Job 87

19. ATempest-Tossed Topic 91

20. The Road Taken 97

21. Who Do You Say I Am? 103

22. That Special Moment in Life 109

23. Your Plans or Their Plans? 115

24. Never Look Back Unless You Plan to Live ThatWay 121

25. How to Stop the Snorting 127

26. Dig Deeper. Deeper. Still Deeper 131

27. Always Faithful 135

28. I Used to Be Indecisive—But Now I’m Not Sure 141

29. Blah Blah Blah 145

30. Why Is This Day Different? 149

31. Never Too Late 153

32. Take Stock of Your Life 159

33. The Heart of the Matter 165

34. Capture the Moments 169

35. The Awe andWonder of the Power Question 175

Not Just for Sunday 181

293 More Power Questions 183

About the Authors 203

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