Powerful Phrases for Dealing with Workplace Conflict: What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers

by Karin Hurt, David Dye Narrated by Karin Hurt, David Dye

Overview

Read by the authors.

An essential guide to master any workplace conflict with confidence and ease, have less drama, better results, and thrive at work.

In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and impatient for change, steady advances in technology that can feel threatening to job security, or people reexamining priorities and quietly quitting. Take the increase in anxiety, stress, and depression, mix in the loss of human relationships, and you get less tolerance and understanding leading, ultimately, to more unresolved workplace conflict.

Powerful Phrases for Dealing with Workplace Conflict is an essential resource for all employees (and their managers) who are looking for help on how to navigate frequent workplace conflicts, including with their boss and other difficult people, so they can rebuild trust, collaboration, and ultimately enjoy more influence at work.

Leadership and workplace culture experts Karin Hurt and David Dye share practical and easy-to-follow tactics such as:

• Over 300 actual phrases you can use to deescalate common workplace conflict situations, build trust, and make better decisions.
• Clear examples and explanations of how phrasing will improve interactions.
• Critical communication tools to ensure workplace issues are addressed before they fester and become more difficult to manage.
• Findings, real-world cases, and inspiring stories from the World Workplace Conflict and Collaboration Survey of 5000+ people in more than 45 countries conducted by the authors.

Useful information, QR codes, and links can be found in the audiobook companion PDF download.

Editorial Reviews

Author of The Song of Significance SETH GODIN

'Buy a copy for every co-worker you interact with. It's that essential. The 12 GOATS alone are worth the cost of the book.'

WHITNEY JOHNSON

'Mastering conflict is a disruptor's superpower, and Karin Hurt and David Dye are your guides as to how. They promise twelve powerful go-to-phrases on dealing with conflict, but deliver an astounding three hundred. This isn't just a book I recommend; I'm keeping it within arm's reach. Exceptionally practical, potentially transformative. Wow!'

executive education faculty at Columbia Business S DORIE CLARK

'Your must-have roadmap for courageous conversations at work. Karin and David give you the tools, techniques, and inspiration to turn stress and frustration into career-defining moments of leadership and innovation.'

GLORIA (GLO) COTTON

'Thank goodness. This book addresses questions people often want to ask but don't and gives answers and guidance that practical and real. There's lots of researched-based data which lends credibility. And there's also experience-based and proven processes and models which lends reality. Many times data doesn't quite cross over from theory and aspiration to keeping it real! Big thanks to Karin and David for a book that will help build skill and effectiveness.'

author of The Coaching Habit and How to Work with MICHAEL BUNGAY STANIER

'You get better at conflict to make things better. It's a profound paradox. Every working relationship will have a moment when it breaks. This book helps you not just get through it, but to improve the way you work together.'

coauthor of The New One Minute Manager and Simple KEN BLANCHARD

'Powerful Phrases for Dealing with Workplace Conflict is a fabulous resource for everyone who works with anyone. Why? Because no matter who you are or where you work, conflict happens—and Karin and David want you to be prepared. (Psst: Chapter 3 is worth the price of the book!)'

RALPH H. KILMANN

'Hurt and Dye's new book beautifully provides what is missing in virtually all books on conflict and conflict management: They provide a plethora of very specific examples of how choosing and then using particular words and phrases can make a huge difference in being able to resolve any conflict situation with others at work—by providing readers with the most effective verbal and nonverbal tools for keeping their challenging conversations going and thus creating an engaging and sustained setting in which all persons are more likely to ask the key questions, actively listen to one another's different perspectives, and then propose creative solutions so everyone can get their most important needs met in the conflict situation.'

Product Details

BN ID:	2940159335678
Publisher:	HarperCollins Leadership
Publication date:	05/14/2024
Edition description:	Unabridged

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