Powerful Telephone Skills: A Quick and Handy Guide for Any Manager or Business Owner

Powerful Telephone Skills: A Quick and Handy Guide for Any Manager or Business Owner

by Career Press Editors, Bus Desk
     
 
Powerful Telephone Skills offers the practical guidance you need to convert frustrating exchanges into effective, productive transactions. This guide will teach you how to get your phone calls off to a good start, handle complaints with grace, screen callers tactfully and make a powerful impression on everyone you talk to.

Overview

Powerful Telephone Skills offers the practical guidance you need to convert frustrating exchanges into effective, productive transactions. This guide will teach you how to get your phone calls off to a good start, handle complaints with grace, screen callers tactfully and make a powerful impression on everyone you talk to.

Product Details

ISBN-13:
9781564141071
Publisher:
Career Press, Incorporated
Publication date:
01/28/2005
Series:
Business Desk Reference Series
Pages:
128
Product dimensions:
5.20(w) x 8.10(h) x 0.30(d)

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