Practical Guide To Software Quality Management / Edition 2

by John W. Horch

Overview

For professionals who need to design, implement or manage a quality software program, this volume identifies ten major components that make up a solid program in line with ISO 9001 quality management precepts. This second edition is expanded by over 20 per cent, with updated references, text revisions and new chapters on software safety and software risk management. It seeks to provide the starting points for a standardized documentation system, and better understanding of the individual program components and how they integrate to form the whole system.

Product Details

ISBN-13:	9781580535274
Publisher:	Artech House, Incorporated
Publication date:	01/31/2003
Series:	Computing Library
Edition description:	2ND
Pages:	312
Product dimensions:	6.14(w) x 9.21(h) x 0.81(d)

About the Author

John W. Horch is certified as a software quality analyst, software quality examiner, and systems professional. He presently verifies and validates documentation and software development programs and reviews these programs on behalf of government and commercial clients. A Senior Member of the IEEE and the ASQC, Dr. Horch chaired of the IEEE Computer Society Software Subcommittee for 7 years. He received his Ph.D. in information systems from Kennedy Western University.

Table of Contents

	Preface	xv
	Introduction	xvii
1	The Elements of a Complete Software Quality System	1
1.1	Definitions	1
1.2	The elements of a software quality system	6
1.3	Additional issues	20
1.4	Summary	25
1.5	The next step	26
2	Standards	29
2.1	Areas of standardization	30
2.2	Sources of standards	38
2.3	Selection of standards	44
2.4	Promulgation of standards	46
2.5	Nonstandard standards	48
2.6	Summary	48
2.7	The next step	49
3	Reviews	51
3.1	Types of reviews	53
3.2	Review subjects	60
3.3	Documentation reviews	61
3.4	Summary	71
3.5	The next step	72
4	Testing	73
4.1	Types of testing	74
4.2	Test planning and conduct	82
4.3	Who does the testing?	91
4.4	Summary	93
4.5	The next step	94
5	Defect Analysis	97
5.1	Analysis concepts	98
5.2	Locating data	100
5.3	Defect repair and closure	104
5.4	Selecting metrics	107
5.5	Collecting measurements	111
5.6	Quality tools	115
5.7	Implementing defect analysis	123
5.8	Summary	127
5.9	The next step	128
6	Configuration Management	131
6.1	CM components	132
6.2	Configuration identification	137
6.3	Configuration control	141
6.4	Configuration accounting	145
6.5	Summary	148
6.6	The next step	149
7	Associated Quality Concerns	151
7.1	Security	151
7.2	Education	158
7.3	Vendor management	167
7.4	Maintenance	173
7.5	Summary	180
7.6	The next step	180
8	Software Safety	181
8.1	Aspects of software safety	182
8.2	Safety issues	183
8.3	Safety requirements	186
8.4	Safety management	189
8.5	Summary	190
8.6	The next step	191
9	Risk Management	193
9.1	Types of risk	193
9.2	Risk management process	199
9.3	Summary	202
9.4	The next step	202
10	Software Documentation	205
10.1	Management documents	206
10.2	Development documents	211
10.3	Test documentation	217
10.4	User documentation	219
10.5	Training documentation	222
10.6	Documentation standards	223
10.7	Summary	224
10.8	The next step	225
11	Quality System Implementation	227
11.1	Planning the implementation	227
11.2	The quality charter	229
11.3	Changing the organizational culture	229
11.4	Organizational considerations	231
11.5	Development organization participation	236
11.6	Implementation strategies	237
11.7	SQS improvement	241
11.8	Summary	242
11.9	The next step	243
Appendix A	Sample Outline of Software Development Plan	245
Appendix B	Sample Outline of SQS Plan	247
Appendix C	Sample Outline of Configuration Management Plan	249
Appendix D	Sample Outline of Software Requirements Specification	251
Appendix E	Sample Outline of Software Preliminary Design Specification	253
Appendix F	Sample Outline of Software Detailed Design Specification	255
Appendix G	Sample Outline of Test Plan (System)	257
Appendix H	Sample Outline of Test Case	259
Appendix I	Sample Outline of Test Report	261
Appendix J	Sample Quality Management Charter	263
Appendix K	Sample Software Safety Plan	269
Appendix L	Sample Risk Management Plan	271
	Acronyms	273
	About the Author	275
	Index	277

Editorial Reviews

Explains to new software managers, engineers, and analysts the basics for creating or improving a quality assurance program. Analyzes the eight major components of such a system, shows how they interact, and discussed how to integrate them for the best results. Also sets out the benefits to be expected and offers insight into commonly encountered management issues and problems. Avoids highly technical jargon. Annotation c. Book News, Inc., Portland, OR (booknews.com)

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