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From The CriticsReviewer: Jeffrey R Leber, MPA (University of Maryland)
Description: This book provides a well thought out presentation of the knowledge essential for a dental hygienist in an office.
Purpose: The author provides a basic understanding of the business and legal principles of contemporary dental practice.
Audience: Dental hygiene students and practitioners are the intended audience. The book also would be helpful for use in orientation for a dentist hiring dental hygienists. As a practitioner, the author has a thorough knowledge of the field.
Features: The information is broken down into four areas: the fundamental professional and legal aspects of a contemporary dental practice; daily operational and business aspects, the most useful section of the book for both hygienists and students; methods used to communicate with other members of the office and clients; job search and performance, interviews, etc. The author makes it vividly clear that an office policy and procedure manual is an essential part of the business process. The book could have been better, however. The discussion of developing a business plan needs to be strengthened. It would have been helpful to include completed ADA and HCFA forms to demonstrate how to complete them and more emphasis should have been placed on the complexities of submitting claims, follow-ups, and collections activities.
Assessment: This is a valuable addition to the literature. It provides useful background about professional business and legal oversight of dental business operations.