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Stephen C. Beeson, MD, has created a brilliant guide to implementing physician leadership and behaviors that will create a high-performance workplace built on collaboration, commitment, purpose, and making a difference in the lives of the patients it serves.
Posted July 7, 2010
WELL CITED RESEARCH, EASY TO FOLLOW PRINCIPLES, VERY PRACTICAL. OUR PATIENTS ARE CUSTOMERS. THEY HAVE A CHOICE AS TO WHEN AND WHERE THEY ACCESS HEALTHCARE. HEALTHCARE PROVIDERS MUST MAKE A POSITIVE IMPACT WITH EVERY SINGLE ENCOUNTER. THIS BOOK PROVIDES THE FOUNDATION FOR HOW AN ORGNAIZATION CAN CHANGE IT'S CULTURE TO MEET AND EXCEED CUSTOMER EXPECTATIONS.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.
Posted June 5, 2009
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