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1. How to Work with Conflict Stories: Nine Hallmarks of Narrative Mediation.
2. Negotiating Discursive Positions.
3. Tracing Discursive Positioning Through a Conversation.
4. Working with Cultural Narratives in Mediation.
5. Divorce Mediation and Collaborative Practice with Chip Rose.
6. Outsider-Witness Practices in Organizational Disputes with Allan Holmgren.
7. Employment Mediation with Alison Cotter.
8. Restorative Conferencing in Schools.
9. Conflict Resolution in Health Care.
About the Authors.