Predictable Magic: Unleash the Power of Design Strategy to Transform Your Business

Be the first to write a review

Want to read this on your NOOK? Request as NOOK Book from the publisher

Thank you for requesting this book as a NOOK book from the publisher.

Customers Who Bought This Also Bought

Competitive Strategy:...Michael E. Porter
Hardcover $30.98

Advertising

Overview

Companies invest fortunes on innovation and product strategy. But, by some estimates, 80% of new products fail or dramatically underperform every year, though a few rare products succeed brilliantly. Why is this the case? Their creators have seamlessly integrated corporate strategy with design. They don’t deliver utilitarian objects: they craft rewarding, empowering experiences. To outsiders, this looks like magic: incomprehensible, and impossible to reproduce. But it isn’t. Predictable Magic presents a complete design process for making the “magic” happen -- over and over again. Veteran industrial designer Ravi Sawhney and business strategist Deepa Prahalad introduce Psycho-Aesthetics, a breakthrough approach for systematically creating deep emotional connections between consumers and brands. Step by step, the authors cover everything from research to strategy, implementation to consumer experience. They also demonstrate Psycho-Aesthetics at work – in case studies from some of the world’s top companies, including Sprint, Medtronic, Amana, and Hyundai. You’ll see how these great companies have used Psycho-Aesthetics to go beyond the utilitarian (or even the merely “beautiful”), to build products that powerfully connect with people… touch them… move them... time and again.

Product Details

ISBN-13: 9780137023486
Publisher: Pearson Prentice Hall
Publication date: 8/4/2010
Pages: 183
Sales rank: 427,580
Series: Pearson Custom Business Resources Series
Product dimensions: 5.90 (w) x 9.10 (h) x 0.70 (d)

Meet the Author

Deepa Prahalad is a business strategist specializing in opportunities at the intersection of consumer experience, technology, and strategy. She has experience in a wide range of industries and has worked as a management consultant with firms from start-ups to large multinationals. Passionate about emerging markets and innovation, she began her career researching how to improve efficiency in UN procurement and later moved to Singapore to become a commodities trader with Cargill. She holds a BA in Political Science and Economics from the University of Michigan and an MBA from the Tuck School of Business at Dartmouth.

Ravi Sawhney is founder and CEO of RKS, a global leader in strategy, innovation, and design. Sawhney’s contributions to the industrial design profession are legendary. At Xerox, he was sole Industrial Designer working with a team of 20 cognitive and social scientists to develop the world’s first touch-screen interface. Sawhney has been recognized with nearly every major industrial design award and has helped RKS’ elite clients generate more than 150 patents. He invented the popular Psycho-Aesthetics® design strategy presented in this book, an approach that has been profiled as a Harvard Business School case study.

Acknowledgments

About the Authors

Preface

Introduction 1

It's the Individual That Matters 1

The Model 3

A Simpler Way to Innovate and Design 4

About This Book 5

PART I Creation of a Design Strategy

Chapter 1 Set the Stage for Success 9

Designing the Intangible 9

New Rules of Competition 10

A New Perspective on Design 11

Overcoming the Hurdles 12

Psycho-Aesthetics: An Integrated Approach to Innovation and Design 13

The Importance of Emotion---and Action 15

Chapter 2 Enable Your Stakeholders 19

New Stakeholders, New Process 20

Why It Doesn't Happen Naturally 21

Essential Ingredients for Alignment 22

Process in Action---Amana 24

An Accurate Diagnosis 25

A New Focus on Consumer Testing 26

Building Confidence, Building Success 28

Moving Forward 29

Creating Meaning 30

Chapter 3 Map the Future 33

Designing for Tomorrow's Markets Today 37

Experience Mapping Guides the Way 38

Mapping Emotions 40

Engaging Interactivity 42

Mapping Out the Possibilities 44

Strategy Based on Understanding 47

Experience Mapping and the Power of Design 47

Chapter 4 Personify Your Consumer 51

Redesigning an Icon 51

Personas---The Mask of the Consumer 53

Personas Fuel Intelligent, User-Centric Design 54

What Goes into a Persona 56

What You Get Out of Personas 58

Using Personas to Guide Design 60

Mapping Personas 61

Getting a Handle on the Right Design 64

A Fresh Perspective 67

Chapter 5 Own the Opportunity 71

On a Wing and a Startup Prayer 71

Understanding a Changing Landscape 72

Finding the Opportunity for Follow-Up 74

A Market Winning Strategy 78

Opportunity Is Where You Find It 79

The Benefits of Mining the Gaps 79

Unearthing the Opportunity 82

Choosing the Right Opportunities 85

The True Power 87

Part I Conclusion 91

Amana 94

Flip Cam 95

JBL Professional 96

Vestalife 97

PART II Implementation and Consumer Experience

Chapter 6 Work the Design Process 101

From a Guitar Stand to a Guitar 102

Set Up a War Room 103

Uncovering Aspirations (of Guitar Players) 104

Get Started---Fast 105

The Role of Experts/Lead Users 106

Back to the Consumer 110

Sustainable Solution to Sound Quality 111

Optimized Ergonomics for a Better Playing Experience 112

The Final Result 113

Personalized Experience 113

The Importance of Execution 114

Channeling Our Learning 116

Designing a New Way to Market 117

Competing by Helping Others Win 118

Finding a Balance 120

Chapter 7 Engage Emotionally 121

The Importance of Belonging 122

Beyond First-Mover Advantage to "First-Connector" Advantage 124

The Hero's Journey 125

Why We Still Need Heroes 126

Calling Out the Benefits of a Design 128

Motivating Behavior Change 128

Boosting Memory and Recall 128

The Creation of Heroes 130

What It Takes to Make a Hero 133

Basic Quadrant (Lower Left) 133

Artistic Quadrant (Upper Left) 134

Versatile Quadrant (Lower Right) 134

Enriched Quadrant (Upper Right) 135

Winning Through Creating Heroes 135

Chapter 8 Reward Your Consumer 139

Putting It All Together 139

Greening the Landscape 140

Enable Your Stakeholders 142

Map the Future 143

Personify Your Consumer 144

Own the Opportunity 146

Work the Design Process 148

Engage Emotionally 150

Reward the Consumer 153

Part II Conclusion 157

Afterword 161

Endnotes 165

Bibliography 171

Index 177

Customer Reviews

Be the first to write a review

( 0 )

Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Review Guidelines

Tell the world what you think of this product.

Add Recommendations

Your Name: Create a Pen Name or Leave Anonymously

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

- HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
- Time-sensitive information such as tour dates, signings, lectures, etc.
- Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
- Comments focusing on the author or that may ruin the ending for others
- Phone numbers, addresses, URLs
- Pricing and availability information or alternative ordering information
- Advertisements or commercial solicitation

Reminder:

- By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
- Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
- See Terms of Use for other conditions and disclaimers.

If you find inappropriate content, please report it to Barnes & Noble