Preparing for .NET Enterprise Technologies: A Practical Guide for People, PCs, and Processes Interacting in a .NET World

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The move to enterprise-level technologies is a significant change for IT. Today's networks often grow piece by piece as organizations discover new business requirements or simply try to keep up with rapid IT changes. But in an enterprise IT world, everything must be integrated.

With the constant influx of new distributed technologies, in particular the .NET technologies from Microsoft, system ...

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Overview

The move to enterprise-level technologies is a significant change for IT. Today's networks often grow piece by piece as organizations discover new business requirements or simply try to keep up with rapid IT changes. But in an enterprise IT world, everything must be integrated.

With the constant influx of new distributed technologies, in particular the .NET technologies from Microsoft, system administrators, network professionals, and business managers know that setting up and implementing these systems can be as critical to enterprise success as the technologies themselves. To take advantage of .NET, you must be prepared.

Preparing for .NET Enterprise Technologies shows you how to manage, support, and profit from ever-changing environments by providing a comprehensive roadmap to establishing the tools, organizational policies, and support structures for enterprise systems. In addition, the book focuses on the human factor, featuring practical advice on human-computer interaction and change management.

This book details the Enterprise Management Framework (EMF)—a comprehensive series of easy-to-follow processes that cover everything from initiating communications with your user base to implementing standards and structuring training programs. It thoroughly explains the underlying services framework required in a distributed organization, and it includes proven project approaches for the deployment of technologies. The EMF model is designed to meet the challenges of the modern IT world, where continuous availability, simplicity of management, and a new client/server model are required.

Numerous anecdotes, case studies, examplesdrawn from actual projects, and diagrams help bring important concepts to life. Microsoft technologies are used as a source of practical examples throughout the book. Specific technologies illustrated include Active Directory, Windows 2000/XP Professional, and Windows 2000/.NET Server or Advanced Server. But the EMF model can be applied to any technological environment.

The companion Web site includes forms, process descriptions, an electronic copy of the book, and source images readers can print in larger format.



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Product Details

  • ISBN-13: 9780201734874
  • Publisher: Pearson Education
  • Publication date: 10/23/2001
  • Pages: 384
  • Product dimensions: 7.04 (w) x 8.93 (h) x 1.32 (d)

Read an Excerpt

PREFACE:

When Addison-Wesley asked us to write this book, we were thrilled. We'd been working in the IT industry for over 20 years. During this time, we participated in a lot of projects, met people from every level of every type of organization, and lived through all sorts of work situations, but each and every one had a single unifying thread: change and change management.

This book allowed us to bring together many of the things we have gathered, identified, developed, designed, and put in place during our career. Our goal is that it becomes a guide that can help you to understand change and to transform your organization into one that can live with constant change, whether it is technological or human in nature.

Living with constant change is important to all of us who work with computers. In a recent survey, Statistics Canada announced that in 2001, more than 57 percent of working Canadians work with a PC. Of these, more than 80 percent work with a computer every day. This trend is the same in the US and it doesn't stop with the workforce. Computers are becoming even more pervasive in our everyday lives.

This world of constant change is the reason for our focus on people, PCs and processes. Knowing, understanding and mastering everything about your organization, its objectives and purpose are essential when implementing IT change if you want to be able to profit from it and especially, help your users benefit from it. This book helps you get there.

It proposes a unified Enterprise Management Framework for distributed technologies. This framework can help people and organizations make better sense of the IT world. It ispresented in two parts. First it helps you identify the need for change in your IT infrastructure. It also identifies specific tools you can use to ease the change process; in fact, manage the change. Second, it helps you prepare for the Enterprise Management Framework and implement it as a comprehensive IT Change Management Strategy.

This book is also a planning tool that can help you make the transition to .NET Enterprise Technologies, a world where every element is tied together and every element may impact the others; a world where it is important if not crucial to ensure that every modification you bring to your network does not impact existing processes in a negative manner. Here, IT change is not only constant; it is perpetual because IT components are always on the move.

We included more than 100 illustrations that help define the processes we describe. Since many of the processes can appear fairly complex at first, these illustrations help simplify their comprehension. These processes work; each and every one has been implemented in whole or in part in real life situations. Information is power. The more you know, the better your decisions will be. That's why we feel managers and IT professionals, even users, should be aware of the processes we describe. One of our main goals is to bridge the gap between the vision users have of a computer system and the technical approaches IT professionals take to prepare and deliver them.

We sincerely hope you find it as rich and rewarding as we have. For us, this book is the culmination of a dream, helping people interact with PCs. Your comments will always be appreciated because they can only help improve the way users around the world interact with computers.

The Companion Web Site

Several of the items you will find in this book can also be found on our companion Web site: www.Reso-Net.com/EMF. Here you will find several items:
  • All of the forms displayed in this book, especially in the appendixes, are available in Adobe Portable Document (PDF) format.
  • An electronic copy of the book, again in PDF format.
  • Some images appear complex in the book; these are available in JPEG and/or EPS format for you to print in larger format.
  • Finally, additional items will be made available in this Web site to assist you in your change management processes.

Enjoy the book!</>

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Table of Contents

Preface.
Introduction: The .NET Infrastructure Roadmap.
The Scope of the Book.
The EMF.
The .NET Roadmap.
The .NET Reading Map.

I. THE ROADMAP TO .NET ENTERPRISE TECHNOLOGIES.


1. An Ever-Changing World.
Human Nature.
Basic Personality Types.
Change in IT.

The Emotional Cycles of Change.
Stability within an Ever-Changing Environment.
Change Management Processes.

The QUOTE System: A Structured Approach for Change Management.
Going with the Flow.
A World of Service.
Defining Service.
Service in an IT World.

CASE STUDY: Implementing a Major IT Change.
Harmonizing Change in IT Environments.
CASE STUDY: Moving to a New Operating System.
Chapter Roadmap.
The Generic QUOTE Roadmap.

2. Developing an IT Service Framework.
Defining IT Services.
The Driving Principles of Quality IT Service.
Diversity within the Organization.
Standardization, Rationalization, and Certification.

Using a Strategic Plan for Change.
Defining the Vision.
Objectives for a Strategic IT Plan.

Defining the Driving Principles of Change.
Controlling the Impact of Change.
Acquisition Guidelines.
IT Service Use Guidelines.

Managing Total Cost of Ownership.
Zero Administration for Windows.
TheMove to an Enterprise Architecture.
The Foundation of a Change Management Strategy.
The Global Architecture.
The Foundation of the Global Architecture.
Applying the Outer Structure to the Framework.

The Scope of Windows 2000.
A Scalable Framework Vision.
Using the QUOTE System.
CASE STUDY: Four Ministry Merger.
CASE STUDY: PC Software Rationalization.
CASE STUDY: Designing an Active Directory.
Chapter Roadmap.

3. The Essence of the Framework.
Microsoft's .NET Architecture.
A Distributed Services Architecture.
Using a Structural Model.

An OSI Networking Reference Model for PCs and Servers.
Physical Layer.
Operating System Layer.
Networking Layer.
Storage Layer.
Security Layer.
Communications Layer.
Commercial Tool Layer.
Presentation Layer.
Corporate Tool Layer.

A Complete Model.
The IT Model for Service Points of Access.
The Benefits of the IT Model for Service Points of Access.
Defining Targets for the EMF.
Targets for the Client.
Targets for the Network.
Targets for the Organization.

CASE STUDY: Standardizing SPAs for the PC.
Using the QUOTE System.
Chapter Roadmap.

4. Supporting Processes.
Rationalizing the Enterprise.
The Effectiveness of Rationalization.
Rationalization Costs.
Software Lifecycle Management.

Certification Processes.
The Evolution of Software.
Facing DLL Hell.
Windows 2000 and DLL Hell.
Stabilizing Windows Technologies.
A Certification Approach: Complete DLL Management.
Using a Certification Center.

Presentation Layer Management.
Defining the Presentation Layer.
Group Customization of the Presentation Layer.
Managing Web Content on the Desktop.

Using the QUOTE System.
Chapter Roadmap.

5. Standardization Management Processes.
Traditional IT Service Structures.
A .NET Framework Management Structure.
Supporting Technologies.
Designing a Service Model for IT.
Managing Standard IT Environments.

Moving to the EMF.
Developing for the EMF.
Centralized versus Decentralized Development.
Centralized Development Strategies.
Decentralized Development Strategies (DDS).

CASE STUDY: DDS Deployment and Update System.
A .NET Development Support Program.

Supporting the EMF.
Usage and Productivity Support.
Local Productivity Support Teams.
Managing User Change Requests.

Using the QUOTE System.
CASE STUDY: Local Productivity Support Teams.
Chapter Roadmap.

II. IMPLEMENTING .NET ENTERPRISE TECHNOLOGIES.


6. Putting the Enterprise ManagementFramework in Place.
Managing IT Change.
The Cyclical Nature of IT Change.
Moving to the EMF.
Mapping the Project through Deliverables.

Using a Structured Project Approach.
The QUOTE Cycle.
QUOTEs within QUOTEs.

CASE STUDY: Applying the QUOTE System to a Large Deployment Project.
Deploying the EMF.
Preparatory Activities for Delivery.
Delivery Support Tools.

Using the QUOTE System.
CASE STUDY: PC Deployment Program.
Chapter Roadmap.

7. Project Management.
The Golden Rules of Deployment Projects.
Deployment Project Truisms.
Working SMART.
Preparing the Project.
Putting Tools and Processes in Place.

CASE STUDY: Managing Project Meetings.
Creating the Project Plan.
Inventorying the Organization (Question Phase).
Creating a Learning Environment (Understand Phase).
Defining a Technology Transfer Methodology (Organize Phase).
Deployment and Activation (Transfer Phase).

CASE STUDY: Supporting a Migration.
Project Finalization (Evaluate Phase).

Using the QUOTE System.
Chapter Roadmap.

8. Communications in an EnterpriseManagement Framework.
The Communications Process.
The Principles of Communications.
Knowledge Management: The Internal Village.
Communications in Migration Projects.

CASE STUDY: Migrating to a "Locked" PC.
Managing Change through Communications.

CASE STUDY: Making People Listen.
A Structured Communications Plan.
Communications Plan Structure.
Audience Identification.
Dividing the Plan into Project Phases.
Defining Clear Objectives for the Plan.
Message Structure.
Message Delivery Timings.
Communications Plan Delivery Rules.
The Communications Team.
Message Delivery Mechanisms.

A Sample EMF Communications Plan.
Question Phase (Planning).
Understand Phase (Preparation).
Organize Phase (Pilot).
Transfer Phase (Deployment).
Evaluate Phase (Project Review).
Recurring Communications.

Using the QUOTE System.
CASE STUDY: Implementing a Project Communications Program.
Chapter Roadmap.

9. Training: A Change Management Tool.
Using Training to Manage Change.
Managing Change through Training.
A Migration Project Training Program.
The Positive Impact of Automation in Training.

Support for Continuous Learning.
An Internal Support Program.
Continuous Learning Management.

The Migration Training Plan.
The Training QUOTE.
Question Phase (Planning).
Understand Phase (Preparation).
Organize Phase (Pilot).
Transfer Phase (Deployment).
Evaluate Phase (Project Review).

Recurring Training.
Using the QUOTE System.
CASE STUDY: Implementing a Complete Training Program.
Chapter Roadmap.

10. Profiting from .NET Enterprise Technologies.
The Evaluation of the Framework.
Completing the EMF.
Change and the EMF.
Taking Small Steps toward Change.

Lessons Learned.
The Final QUOTE.

III. APPENDIXES.


Appendix A: The Global Architecture Grid.
Appendix B: Essential Standards.
Appendix C: Inventory Data Sheet.
Appendix D: SPA Object Content List.
Appendix E: User Survey Questionnaire.
Appendix F: Sample Standard Operating Procedures.
Bibliography.
Index.
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Preface

When Addison-Wesley asked us to write this book, we were thrilled. We'd been working in the IT industry for over 20 years. During this time, we participated in a lot of projects, met people from every level of every type of organization, and lived through all sorts of work situations, but each and every one had a single unifying thread: change and change management.

This book allowed us to bring together many of the things we have gathered, identified, developed, designed, and put in place during our career. Our goal is that it becomes a guide that can help you to understand change and to transform your organization into one that can live with constant change, whether it is technological or human in nature.

Living with constant change is important to all of us who work with computers. In a recent survey, Statistics Canada announced that in 2001, more than 57 percent of working Canadians work with a PC. Of these, more than 80 percent work with a computer every day. This trend is the same in the US and it doesn't stop with the workforce. Computers are becoming even more pervasive in our everyday lives.

This world of constant change is the reason for our focus on people, PCs and processes. Knowing, understanding and mastering everything about your organization, its objectives and purpose are essential when implementing IT change if you want to be able to profit from it and especially, help your usersbenefit from it. This book helps you get there.

It proposes a unified Enterprise Management Framework for distributed technologies. This framework can help people and organizations make better sense of the IT world. It is presented in two parts. First it helps you identify the need for change in your IT infrastructure. It also identifies specific tools you can use to ease the change process; in fact, manage the change. Second, it helps you prepare for the Enterprise Management Framework and implement it as a comprehensive IT Change Management Strategy.

This book is also a planning tool that can help you make the transition to .NET Enterprise Technologies, a world where every element is tied together and every element may impact the others; a world where it is important if not crucial to ensure that every modification you bring to your network does not impact existing processes in a negative manner. Here, IT change is not only constant; it is perpetual because IT components are always on the move.

We included more than 100 illustrations that help define the processes we describe. Since many of the processes can appear fairly complex at first, these illustrations help simplify their comprehension. These processes work; each and every one has been implemented in whole or in part in real life situations. Information is power. The more you know, the better your decisions will be. That's why we feel managers and IT professionals, even users, should be aware of the processes we describe. One of our main goals is to bridge the gap between the vision users have of a computer system and the technical approaches IT professionals take to prepare and deliver them.

We sincerely hope you find it as rich and rewarding as we have. For us, this book is the culmination of a dream, helping people interact with PCs. Your comments will always be appreciated because they can only help improve the way users around the world interact with computers.

The Companion Web Site

Several of the items you will find in this book can also be found on our companion Web site: www.Reso-Net.com/EMF. Here you will find several items:
  • All of the forms displayed in this book, especially in the appendixes, are available in Adobe Portable Document (PDF) format.
  • An electronic copy of the book, again in PDF format.
  • Some images appear complex in the book; these are available in JPEG and/or EPS format for you to print in larger format.
  • Finally, additional items will be made available in this Web site to assist you in your change management processes.

Enjoy the book!</>

Read More Show Less

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