This book will introduce you to some basic product knowledge. Regardless of the career you choose, a firm foundation in how to schedule and reserve a travel product is essential to your success. You will soon become acquainted with books, manuals, and other sources of information that are a large part of the tools of your trade.
1. The Tariff and Ticketing Process. 2. Flight Information Review. 3. Types of Air Trips. 4. Determining Domestic Air Fares. 5. Determining Direct and Through Fares. 6. Determining Joint Fares. 7. Air Transportation Taxes. 8. The Standard Ticket. 9. Writing the Airline Ticket. 10. Some Special Ticketing Situations. 11. Writing Open Jaw Tickets. 12. Writing Conjunction Tickets. 13. The Prepaid Ticket Advice. 14. The Miscellaneous Charges Order. 15. The Tour Order. 16. Handling Credit Card Transactions. 17. Processing Ticket Refunds. 18. Ticket Exchange Procedures. 19. International Air Routings. 20. Determining International Air Fares. 21. The Mileage Principle. 22. Some Additional International Tariff Concepts. 23. Writing Amtrak Rail Tickets. 24. Preparing the ARC Sales Report. Appendix A. "Frozen" OAG pages. Abbreviations. City Codes. Flight Itineraries. Minimum Connecting Times. Appendix B. "Frozen" Alaska and Hawaii Tax Tables. Appendix C. "Frozen" Computer Screens from Apollo and Sabre. Appendix D. Tariff Pages—Direct Fares. Appendix E. Tariff Pages—Joint Fares. Appendix F. Blank Ticketing Forms. Index.