Principles And Practice Of Business Continuity

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Overview

Smart business managers do not ask the question IF a disaster happens, will we be ready? They ask WHEN a disaster happens will we be ready? As businesses rely on longer supply chains for physical goods and offshore outsource operations for service delivery and back office administration, the threats against business continuity increase dramatically.

Principles and Practices of Business Continuity: Tools and Techniques explores the activities that ensure critical business functions remain available (during and in the aftermath of a disaster) to customers, suppliers, regulators and others that must have access to critical business functions.

This is a comprehensive reference that will ensure the reader is in a position to engage in all of the activities associated with the development, delivery or maintenance of a business continuity program. There are several twists and turns along the path to a comprehensive and well-functioning business continuity plan. Those charged with this function will find this book an excellent reference to ease the task and ensure as few loose ends as possible are left.

It includes a CD-ROM with 24 planning and analysis tools, including sample plans, checklists, and exercise guides along with case studies and more. The author is considered the thought-leader in the field and has over 30 years experience teaching business continuity management in over 20 countries.

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Product Details

  • ISBN-13: 9781931332392
  • Publisher: Rothstein Associates Inc.
  • Publication date: 9/1/2007
  • Series: Business Continuity Management Ser.
  • Edition description: New Edition
  • Pages: 300
  • Sales rank: 871,766
  • Product dimensions: 8.25 (w) x 11.00 (h) x 0.63 (d)

Meet the Author

Jim Burtles (KLJ, MMLJ, FBCI) is an internationally renowned figure in business continuity with over 30 years of experience and teaching across 22 countries. He is a founding fellow of the Business Continuity Institute where he has served as Director for over ten years. He was presented with a Lifetime Achievement award by his peers in 2001 and during 2004 he worked with the Cabinet Office in the United Kingdom, helping to develop their guidance material to support the Civil Contingencies Act. He also represents the business community on the London Regional Resilience Team which is the central coordinating body for London’s response to an emergency. His practical experience includes recovery work with victims of events such as bombings, earthquakes, storms and fires; including technical assistance and support in more than 90 disasters as well as advice and guidance for clients in over 200 emergency situations.
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Table of Contents


Preface

Introduction

1. A POTTED HISTORY

2. FUNDAMENTALS OF RECOVERY

The Backlog Trap

The Decision Point and Business Tolerance

Micro Sufficiency

Micro Sufficiency v. Macro Efficiency

Organic Resilience

The Basic Functional Relationships

Protective Strategies

The Tiers of Governance

3. GETTING STARTED

Business Continuity project champion

A viable game plan

Deliverables and other Outcomes

Board level Motivators

Scaling to Fit

Standards and their Interpretation

Hidden Benefits

The Auditor's Role

4. UNDERSTANDING THE RISKS

Risk Assessment Methods

Grid Impact Analysis

Risk Acceptance

The Cost of Loss

Loss of Profit

Invisible Costs

Investment Wisdom

Basic Effects

QwikRisk

Risk Reporting

5. IMPACTS AND CONSEQUENCES

Facilitated Business Impact Analysis

Business Impact Analysis

Fire Exposure Analysis

Some Thoughts on Improved Fire Drills

Fire Drills and Exposures

The importance of timing

Functional Analysis

Compliance Issues

6. CONTINUITY STRATEGIES

The Range of Choices

Business Continuity Strategies

Strategy Selection Process

Backup and Restore Procedures

7. EMERGENCY RESPONSE

Command and Control

Emergency Evacuation

Communications

Emergency Requirements

Battle Boxes

Contact Lists

8. SALVAGE AND RESTORATION

Site and Structures

Equipment and Technology

Documents and Records

Electronic Equipment

Process Equipment

9. DISASTER RECOVERY

Technology And Support Services

Systems Recovery

Disaster Recovery Sites

Work Area Recovery

In-House or Third-Party

Back Up Regimes

10. BUSINESS CONTINUITY PLANS

Business Continuity Plans

Emergency Response Plans

Crisis Management Plans

Function Restoration Plans

Disaster Recovery Plans

The Use of Planning Tools

11. LONG TERM CONTINUITY

Relocation or Expansion

Back to Normal; Reverse Recovery or Revacuation

Resources and Facilities

12. REVIEW AND AUDIT

Review Process

Auditing

13. EXERCISING AND TESTING

Capability and Confidence

Testing Plans and Procedures

Exercise Development and Delivery

Cabaret Testing

14. CRISIS MANAGEMENT

Internal Affairs

External Affairs and the Media

15. PERSONNEL CONSIDERATIONS

Health, Safety and Welfare

Emergency Working

Fatigue and Isolation

Rotas and Rotation

Rewards and Acknowledgment

Counselling

Relative Response Team

16. LIAISING WITH OTHERS

Local Authorities

Regulators

Emergency Services

The Community

Insurers

Competitors

Neighbours

Fire and Rescue

Classes of Fire

Fire doors

Portable Fire Extinguishers

Air (Hints and Tips)

Fire Protection Systems

Fire fighting in history

17. QUOTES, QUIPS AND COMMENTS

18. GLOSSARY OF TERMS

19. BUSINESS CONTINUITY TOOL KIT

20. CONCLUSION

CD Contents

1. RISK ASSESSMENT TOOL

2. IMPACT ANALYSIS TOOL

3. KEY FUNCTION SELECTION LIST

4. RECOVERY NEEDS ANALYSIS TOOL

5. CRITICAL DATA CHECKLIST

6. DUMMY BUSINESS CONTINUITY PLAN

7. BUSINESS CONTINUITY PLAN CHECKLIST

8. SAMPLE EVACUATION PLAN

9. EMERGENCY EVACUATION CHECKLIST

10. SAMPLE EMERGENCY RESPONSE PLAN

11. EMERGENCY MANAGER'S NOTES

12. EMERGENCY RESPONSE CHECKLIST

13. SYSTEMS RECOVERY CHECKLIST

14. SAMPLE CRISIS MANAGEMENT PLAN

15. FIRE EXPOSURE ANALYSIS TOOL

16. SERVICE IMPACT ANALYSIS TOOL

17. RESOURCE REQUIREMENTS ANALYSIS TOOL

18. PLOT DEVELOPMENT TOOL

19. EMERGENCY MOVE CHECKLIST

20. EXERCISE SCRIPT

21. EXERCISE FACILITATOR'S CHECKLIST

22. EXERCISE LOG

23. SAMPLE EXERCISE REPORT

24. OUTLINE HOLDING STATEMENT
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