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This book provides readers with a state-of-the-art overview of operations management. It shows the fundamental principles of operations and how they relate to effectively producing goods and services. A thorough discussion of service operations recognizes the fact that a dominant proportion of jobs and operations decisions exist in services. Strong global emphasis (includes international, multi-domestic, global, and transnational strategies) demonstrates to readers how world economies tie together. Other chapter topics cover operations and productivity; operations strategy for competitive advantage; operations in a global environment; forecasting; managing quality; statistical process control; 7s: operations technology, the internet, and ERP; human resources and job design; supply chain management; e-commerce and operations management; project management; and maintenance and reliability. For individuals interested in operations management—and the challenges of cultural, ethical, and critical issues in business today.
In this textbook, Heizer (business administration, Texas Lutheran U.) and Render (operations management, Rollins College) provide a broad introduction to the field of operations management. A sampling of topics includes operations strategy for competitive advantage, forecasting, design of goods and services, human resources, e- commerce, project management, inventory management, and maintenance. The CD-ROM contains video case studies, lecture notes, Excel OM and Extend software, and additional practice problems. Annotation c. Book News, Inc., Portland, OR (booknews.com)
1. Operations and Productivity. 2. Operations Strategy for Competitive Advantage. 3. Operations in a Global Environment. 4. Forecasting.
II. DESIGNING OPERATIONS.
5. Design of Goods and Services. 6. Managing Quality. 6S: Statistical Process Control. 7. Process Strategy and Capacity Planning. 7S: Operations Technology, the Internet, and ERP. 8. Location Strategies. 9. Layout Strategy. 10. Human Resources and Job Design. 10S: Work Measurement.