Problem Solving for Results / Edition 1

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Overview

Turbulence is not new to the business world. In fact, the turbulence is increasing and managers are seeing teams spinning their wheels. But now there is a book that addresses these realities-Problem Solving for Results.
Management systems are in a state of crisis and operations are more complex. The old top-down operations mode no longer suffices. Today's businesses demand speed and increased accuracy, forcing everyone to re-evaluate chains of command and tear down the walls between functions.
Amid the responsibilities of traditional management lies problem solving. The push is toward moving decision-making authority down the ladder to all levels. Managers are no longer equipped to or capable of making the number and variety of necessary decisions in a vacuum. The current mode is to have employees deal directly with workplace issues and take corrective action without complaint and without management involvement.
Coping with this reality and preparation for these improvements in workplace problem solving requires interest and motivation. Problem Solving for Results can facilitate this by demystifying and simplifying the process. This book bridges philosophy and theory and puts together a practical integration of all the tools necessary to get results from your investment of time, energy, and money.

The reader learns how to get top-level management to rethink the concepts of organization design and process. They also learn how to get employees at all levels to concentrate on improving their own problem-solving skills. Includes guidelines for increasing effective communication and accelerating learning.

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Editorial Reviews

Booknews
A systems approach to improving problem solving in businesses, oriented toward moving that process down the hierarchy to the people facing the problem directly. Discusses workplace culture, attitudes to problem solving, techniques and tools, and initiating organizational change. Also provides a specific model and a detailed case study. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9781574440188
  • Publisher: Taylor & Francis
  • Publication date: 4/28/1996
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 208
  • Product dimensions: 6.00 (w) x 9.00 (h) x 0.51 (d)

Table of Contents

SECTION 1
Part 1: Creating the Right Culture
Part 2: Shaping the Right Vehicle
Part 3: Picking the Right Techniques and Tools
-Techniques/Tools for Individuals
-General Group Techniques
-System-Oriented Group Tools and Techniques
-Tools for Measuring Productivity
Part 4: Mapping the Right Approach
SECTION 2
Part 5: Overview of the Quality Journey Problem Solving Model
SECTION 3
Part 6: Integrated Case Study
Part 7: Glossary & Index
Index

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Sort by: Showing 1 Customer Reviews
  • Anonymous

    Posted April 28, 2006

    Needs Dimension

    I started to read this text, but became bored easily. Though the subject matter was good, it was not written as well as it could have been by the author. I recommend one reads his other management texts. This book was flat. It would be good reading for undergraduates in business, but again, the author has written better, so I urge anyone interested in insightful business writing to read Ethics in the Workplace by the same author, Bill Roth.

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