In today's dynamic workplace, administrative professionals must be able to adjust to a diversified workforce with emerging technologies and be prepared to function in an expanding and global marketplace. From hard skills to soft skills, PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 6e equips you to handle whatever workplace challenges may come your way by providing instruction and activities directed toward technology, communication, and human relations. Its emphasis on critical thinking, creative thinking, and lifelong learning gives you opportunities for unique solutions and ideas. Reflecting a changing marketplace, the sixth edition includes a host of new topics, ranging from business etiquette and e-commerce to globalization and security, and is packed with career tips, professional points, and critical-thinking activities. Comprehensive and practical, this text is an excellent resource for those seeking entry-level assistant positions, preparing for promotion opportunities, or transitioning to a job of greater responsibility.
Dr. Patsy J. Fulton-Calkins' experience in the field is extensive. Her past experience in the workplace includes working as an administrative professional for large corporations for six years. Early in her career, she completed the CPS certification. Her teaching experience includes over 13 years at the university, community college, and high school levels. In addition to her teaching experience, she has worked as an administrator in the following positions: • Chancellor of Oakland Community College (the chief executive officer), Oakland County, Michigan • President of Brookhaven College, Dallas, Texas • Vice-President of Instruction at El Centro College and Cedar Valley College, Dallas, Texas • Division Chairperson of Business and Social Science, Cedar Valley College, Dallas, Texas Her present position includes working with Tom Monaghan Associates, Inc. as a senior consultant in institutional advancement work with clients across the United States. Additionally, she is an adjunct professor at the university level. Her educational credentials include a B.B.A., an M.B.Ed., and a Ph.D. Honors include Outstanding Alumnus, University of North Texas; Transformational Leader in Community Colleges; Who's Who in America, Outstanding Woman in Management; Paul Harris Fellow of Rotary International; Beta Gamma Sigma, National Honorary Business Fraternity; and Piper Professor.
Karin Stulz has extensive experience in the administrative professional field. Her career at Northern Michigan University began with a variety of full-time administrative professional positions. Karin is now the Assistant Professor-Office Information Systems at Northern Michigan University.
Part I: THE WORKPLACE. 1. The Workplace — Constantly Changing. 2. Workplace Team and Environment. 3. Virtual Assistant. Part II: WORKFORCE BEHAVIORS. 4. Your Professional Image. 5. Anger, Stress, and Time Management. 6. Ethical Theories and Behaviors. Part III: COMMUNICATION ESSENTIALS. 7. Written Communications. 8. Verbal Communications and Presentations. 9. Customer Service. Part IV: TECHNOLOGY BASICS. 10. Technology Update. 11. Workplace Mail and Copying. 12. Telecommunications—Technology and Etiquette. Part V: RECORDS AND FINANCIAL MANAGEMENT. 13. Managing Paper and Electronic Records. 14. Financial Analyses — Organizational and Personal. Part VI: MEETINGS AND TRAVEL. 15. Event Planning. 16. Travel Arrangements. Part VII. CAREER ADVANCEMENT. 17. Job Search and Advancement. 18. Leadership Theories and Behaviors. Reference Guide. Glossary. Index.