Procedures and Theory for Administrative Professionals (with CD-ROM) / Edition 5

Procedures and Theory for Administrative Professionals (with CD-ROM) / Edition 5

by Patsy Fulton-Calkins, Karin M. Stulz, Karin Stulz, Patsy Fulton-Calkin
     
 

ISBN-10: 0538727403

ISBN-13: 9780538727402

Pub. Date: 06/23/2003

Publisher: Cengage Learning

This new edition of Procedures for the Office Professional is designed to prepare the adminstrative professional to fulfill a challenging role in today's workplace. Employees must be able to adjust to a diversified workforce with emerging technologies and be prepared to function in an expanding and global marketplace. This text equips users to better handle these

Overview

This new edition of Procedures for the Office Professional is designed to prepare the adminstrative professional to fulfill a challenging role in today's workplace. Employees must be able to adjust to a diversified workforce with emerging technologies and be prepared to function in an expanding and global marketplace. This text equips users to better handle these changes by providing instruction and activities directed toward technology, communication and human relations. The creative thinking and lifelong learning encouraged provides users with opportunities for unique solutions and ideas.

Product Details

ISBN-13:
9780538727402
Publisher:
Cengage Learning
Publication date:
06/23/2003
Edition description:
Older Edition
Pages:
576
Product dimensions:
8.10(w) x 9.40(h) x 1.10(d)

Table of Contents

1. The Workplace—Constantly Changing 2. Anger, Stress, and Time Management 3. Ethical Behavior 4. Workplace Environment and Team 5. The Communication Process 6. Written Communication 7. Presentation Skills 8. Telecommunications 9. Workplace Mail 10. Computer Hardware 11. Computer Software 12. Reprographics 13. Telework 14. Filing Rules and Procedures 15. Records Technology 16. Financial Documents 17. Effective Meetings and Conferences 18. Travel Arrangements 19. Job Application 20. Leadership

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