Procedures for the Automated Office / Edition 5

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Overview

  • Ensure success using basic office procedures,
  • Enhance professional development, and
  • Build greater confidence

Learn the skills that make every office worker a communication link—in person, over the telephone, via computer, and in writing:

  • How to End Your Day Section: Prepare for practical functions of the workday.
  • Online Information Services, Service Providers and Browsers: Make your job easier.
  • Electronic Conferencing: Choose the right communication tool.

Enhance Your Skills

  • Action Planning
  • Surfing the Net
  • Basic Skills Workshops
  • Projects, Activities, and Applications
Read More Show Less

Product Details

  • ISBN-13: 9780130254313
  • Publisher: Pearson Education
  • Publication date: 8/14/2000
  • Edition description: Older Edition
  • Edition number: 5
  • Pages: 425
  • Product dimensions: 8.24 (w) x 10.84 (h) x 0.01 (d)

Read an Excerpt

PREFACE:

Preface

Success in today's competitive, diverse, and global business environment requires office professionals to be on the cutting edge of the latest office procedures. Even though job functions may vary from company to company, in most companies there are common office tasks that require basic office procedures.

The purpose of this book is to teach you the basic procedures that will enable you to do a competent job in any situation. After completing this course, you will be able to:

  • Understand your role in the structure of business organizations
  • Use interpersonal skills to develop effective working relationships and function as a member of the office team
  • Manage your work and time effectively
  • Understand the impact of office technology on office procedures performed by office workers
  • Prepare written communications and distribute processed information
  • Set up and maintain records
  • Perform basic financial tasks
  • Schedule appointments, set up meetings, and receive visitors
  • Make travel arrangements
  • Use the telephone effectively

HOW WILL THIS BOOK PREPARE
YOU FOR TODAY'S BUINESS OFFICE

Up-to-Date Information. The concepts taught in this book have been researched to provide you with the latest information from today's business world. A focus group consisting of office managers, secretaries, and administrative assistants, to name a few, reviewed the text and made suggestions, so that the book reflects only current office procedures.

Step-by-Step Boxes. Throughout the text, valuable step-by-step tips aregiven on how to perform specific office tasks.

Variety of Relevant End-of-Chapter Activities. Several categories of activities have been selected to provide you with an assortment of exercises that help you review and apply what you have learned.

  • Key Terms with definitions help check your understanding of the concepts and terminology.
  • For Your Discussion questions stimulate your thinking and provide an additional review of key concepts.
  • Basic Skills Workshops provide a review of business math and language arts skills.
  • On-the-Job-Situations present opportunities for applying critical thinking skills to solve realistic problems.
  • Projects and Activities allow you opportunities to research the latest trends in office procedures and concepts.
  • Surfing the Internet activities offer opportunities for using Internet resources in real-world business situations.
  • Application Problems allow you to practice procedures using forms and documents that are similar to those used in the office.
  • Your Portfolio helps you create a collection of the best work completed during the term to present to a prospective employer to more effectively demonstrate your office skills.
  • Your Action Plan starts you on your way toward becoming a lifelong learner by encouraging career planning and goal setting.

This fifth edition of Procedures for the Automated Office will prepare you to perform office skills in today's rapidly changing business environment, and help you take the necessary steps to plan your future career goals.

No author can produce a textbook without the assistance of those who actually are in the trenches doing the work. We therefore wish to thank the following people, whose help with this book was invaluable:

–Nancy Stacy, Lead Business Analyst, Origin Technology
–Janice M. Brown, Concierge, Hewlett-Packard Company
–Shelly M. Duke, Branch Manager, Kelly Services
–Lisa Stone, Nortel-Business Prime
–Cathy Gaona, Corporation Safety Secretary, Printpack, Inc.
–Monica Morales, Administrative Assistant, Brookhaven College
–Kelly Murray, Supervisor, Administration & Budgets, Burlington Northern Sante Fe
–Cathy Moore, Administrative Assistant, Ameriserve
–Suzanne Reynolds, Executive Secretary, City of Farmers Branch

Sharon Burton and Nelda Shelton

Read More Show Less

Table of Contents

Preface
Ch. 1 The Changing and Challenging Office 3
Ch. 2 Communicating Effectively 25
Ch. 3 Managing Your Work and Time 43
Ch. 4 Computers and the Office Professional's Role 71
Ch. 5 Preparing Communications 95
Ch. 6 Processing Mail 122
Ch. 7 Records Management 150
Ch. 8 Handling Financial Procedures 191
Ch. 9 Scheduling Appointments and Receiving Visitors 216
Ch. 10 Making Travel Arrangements 244
Ch. 11 Planning Meetings and Conferences 268
Ch. 12 Telephone and Telecommunication Skills 295
Ch. 13 Preparing for Your Job Search 321
Ch. 14 Preparing to Meet the Challenges 345
App. A Punctuation 364
App. B. Reference Sources 375
Glossary 379
Index 393
Photo Credits 400
Proofreading Symbols 401
Read More Show Less

Preface

PREFACE:

Preface

Success in today's competitive, diverse, and global business environment requires office professionals to be on the cutting edge of the latest office procedures. Even though job functions may vary from company to company, in most companies there are common office tasks that require basic office procedures.

The purpose of this book is to teach you the basic procedures that will enable you to do a competent job in any situation. After completing this course, you will be able to:

  • Understand your role in the structure of business organizations
  • Use interpersonal skills to develop effective working relationships and function as a member of the office team
  • Manage your work and time effectively
  • Understand the impact of office technology on office procedures performed by office workers
  • Prepare written communications and distribute processed information
  • Set up and maintain records
  • Perform basic financial tasks
  • Schedule appointments, set up meetings, and receive visitors
  • Make travel arrangements
  • Use the telephone effectively

HOW WILL THIS BOOK PREPARE
YOU FOR TODAY'S BUINESS OFFICE

Up-to-Date Information. The concepts taught in this book have been researched to provide you with the latest information from today's business world. A focus group consisting of office managers, secretaries, and administrative assistants, to name a few, reviewed the text and made suggestions, so that the book reflects only current office procedures.

Step-by-Step Boxes. Throughout the text, valuable step-by-step tipsaregiven on how to perform specific office tasks.

Variety of Relevant End-of-Chapter Activities. Several categories of activities have been selected to provide you with an assortment of exercises that help you review and apply what you have learned.

  • Key Terms with definitions help check your understanding of the concepts and terminology.
  • For Your Discussion questions stimulate your thinking and provide an additional review of key concepts.
  • Basic Skills Workshops provide a review of business math and language arts skills.
  • On-the-Job-Situations present opportunities for applying critical thinking skills to solve realistic problems.
  • Projects and Activities allow you opportunities to research the latest trends in office procedures and concepts.
  • Surfing the Internet activities offer opportunities for using Internet resources in real-world business situations.
  • Application Problems allow you to practice procedures using forms and documents that are similar to those used in the office.
  • Your Portfolio helps you create a collection of the best work completed during the term to present to a prospective employer to more effectively demonstrate your office skills.
  • Your Action Plan starts you on your way toward becoming a lifelong learner by encouraging career planning and goal setting.

This fifth edition of Procedures for the Automated Office will prepare you to perform office skills in today's rapidly changing business environment, and help you take the necessary steps to plan your future career goals.

No author can produce a textbook without the assistance of those who actually are in the trenches doing the work. We therefore wish to thank the following people, whose help with this book was invaluable:

–Nancy Stacy, Lead Business Analyst, Origin Technology
–Janice M. Brown, Concierge, Hewlett-Packard Company
–Shelly M. Duke, Branch Manager, Kelly Services
–Lisa Stone, Nortel-Business Prime
–Cathy Gaona, Corporation Safety Secretary, Printpack, Inc.
–Monica Morales, Administrative Assistant, Brookhaven College
–Kelly Murray, Supervisor, Administration & Budgets, Burlington Northern Sante Fe
–Cathy Moore, Administrative Assistant, Ameriserve
–Suzanne Reynolds, Executive Secretary, City of Farmers Branch

Sharon Burton and Nelda Shelton

Read More Show Less

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