Procedures for the Automated Office / Edition 4

Procedures for the Automated Office / Edition 4

by Sharon Burton, Lucy M. Jennings, Nelda Shelton
     
 

ISBN-10: 0132610256

ISBN-13: 9780132610254

Pub. Date: 07/28/1997

Publisher: Prentice Hall Professional Technical Reference

  • Ensure success using basic office procedures,
  • Enhance professional development, and
  • Build greater confidence

Learn the skills that make every office worker a communication link—in person, over the telephone, via computer, and in writing:

  • How to End Your Day Section: Prepare for practical

…  See more details below

Overview

  • Ensure success using basic office procedures,
  • Enhance professional development, and
  • Build greater confidence

Learn the skills that make every office worker a communication link—in person, over the telephone, via computer, and in writing:

  • How to End Your Day Section: Prepare for practical functions of the workday.
  • Online Information Services, Service Providers and Browsers: Make your job easier.
  • Electronic Conferencing: Choose the right communication tool.

Enhance Your Skills

  • Action Planning
  • Surfing the Net
  • Basic Skills Workshops
  • Projects, Activities, and Applications

Product Details

ISBN-13:
9780132610254
Publisher:
Prentice Hall Professional Technical Reference
Publication date:
07/28/1997
Edition description:
Older Edition
Pages:
401
Product dimensions:
8.37(w) x 10.90(h) x 0.79(d)

Table of Contents

Preface
Ch. 1The Changing and Challenging Office3
Ch. 2Communicating Effectively25
Ch. 3Managing Your Work and Time43
Ch. 4Computers and the Office Professional's Role71
Ch. 5Preparing Communications95
Ch. 6Processing Mail122
Ch. 7Records Management150
Ch. 8Handling Financial Procedures191
Ch. 9Scheduling Appointments and Receiving Visitors216
Ch. 10Making Travel Arrangements244
Ch. 11Planning Meetings and Conferences268
Ch. 12Telephone and Telecommunication Skills295
Ch. 13Preparing for Your Job Search321
Ch. 14Preparing to Meet the Challenges345
App. APunctuation364
App. B. Reference Sources375
Glossary379
Index393
Photo Credits400
Proofreading Symbols401

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